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  • Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #7010
    Thursday, December 5, 2024
    Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users’ problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.Positions on this level applies subject matter ... More
  • Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #6909
    Wednesday, December 4, 2024
    Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications.  This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team s ... More
  • Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #7009
    Wednesday, December 4, 2024
    Position Summary: Requires high level call center working knowledge. Manages end to end (360 customer interaction (case management) while delivering world-class customer experience. Requires ability to handle business to business transactions. Knowledge may be acquired through on the job training.  Requires a college degree or equivalent experience and at least 1 – 2 years of experience in the field or in a related area. Individuals are often required to exercise independent and critical thinkin ... More
  • Alabang, Muntinlupa, Metro Manila, Philippines ● Req #7004
    Monday, December 2, 2024
    Operations - Customer Service Representative I (CSR I) Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmente ... More
  • 116 Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines ● Req #7003
    Monday, December 2, 2024
    The position will be responsible for driving T.A.P. (Technology, Analytics and Process Excellence) Teleperformance business transformation framework. This leader will work closely with the country executive team in the development and implementation of strategic capabilities that will facilitate our evolution to a Digital Integrated Business Solutions company. The position is a trusted advisor and enabler, scoping projects and initiatives deploying solutions and innovations that target critical ... More
  • E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Quezon City, Metro Manila, Philippines ● Req #6994
    Sunday, December 1, 2024
    Position Summary: An energetic, highly self-motivated Sales Leader who enjoys making a difference, being part of a team and takes pride in their career to work in a fast-paced office. This role will be responsible for ensuring the sales operation is meeting/exceeding targets, goals and operational KPIs with ownership of all content and content delivery systems for the sales team. This includes both Consumer and B2B environments. This position is responsible for supporting frontline (customer fac ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6993
    Monday, November 25, 2024
    Job Description:  General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: •Call center-based customer support in response to a high volume of low complexity inquiries •Customer issues analysis and resolution (typically performed in an office environment) in resp ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6966
    Sunday, November 24, 2024
    POSITION SUMMARY  The main purpose of the role is streamlining single escalations between Majorel and the client. This position is responsible for supporting frontline agents by handling consult calls and escalation Alternatively: handling more complex transactions or transactions for selected customer groups (e.g. client representatives in case of the "Hot Agent" role).   This position ensures a proper communication of escalation outcomes to the team and all relevant parties.     RESPONSIBILITI ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6980
    Sunday, November 24, 2024
    Position Summary: An energetic, highly self-motivated Sales Leader who enjoys making a difference, being part of a team and takes pride in their career to work in a fast-paced office. This role will be responsible for ensuring the sales operation is meeting/exceeding targets, goals and operational KPIs with ownership of all content and content delivery systems for the sales team. This includes both Consumer and B2B environments. This position is responsible for supporting frontline (customer fac ... More
  • Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #6663
    Sunday, November 24, 2024
    Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team su ... More
  • Alabang, Muntinlupa, Metro Manila, Philippines ● Req #6952
    Thursday, November 21, 2024
    Operations - Customer Service Representative I (CSR I) ... More
  • E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #6974
    Thursday, November 21, 2024
    Operations - Customer Service Representative II (CSR II) ... More
  • Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #6989
    Wednesday, November 20, 2024
    Position Summary:  Train and facilitate adult classroom training in support of client programs to ensure superior workforce preparation; specifically with front-line representative level employees (agents, advocates, representatives, support engineers). Training may be delivered in live classroom setting or virtually. Responsible for the delivery of training curriculum to various audience members within contact centers including agents, supervisors, managers or quality team members in the area o ... More
  • Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #6979
    Monday, November 18, 2024
    Job Description:Creates innovative processes, products, and solutions in anticipation of trends. Activities may cover both innovation in products and services offered to clients as well as innovation in internal processes. Introduces disruptive ideas to the companys operations. Develops and rationalizes solutions, researching and designing innovative ideas. Oversees the strategy and culture required for employees to experiment with the right resources at the right level. Responsibilities may inc ... More
  • 116 Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines ● Req #6976
    Monday, November 18, 2024
    Strategic IT Planning: • Develop and implement a comprehensive IT strategy aligned with the overall business objectives.• Identify and prioritize technology initiatives that support our BPO operations and drive growth.• Collaborate with senior management and stakeholders to understand their needs and translate them into IT initiatives.• Technology Budget planning and cost managementIT Infrastructure Management:• Oversee the design, implementation, and maintenance of robust and scalable IT infras ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6972
    Sunday, November 17, 2024
    Position Summary: The Quality Manager oversees the Contact Center Quality program and provides direct support for Transaction Monitoring requirements, or Sales Verification or other requirements for a program or a vertical account either within a site and/or across multiple locations. This incumbent will supervise all personnel assigned to the quality program. This individual is responsible for the accuracy of evaluations, analysis and overall performance of Transaction Monitoring (Quality Coach ... More
  • Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #6964
    Wednesday, November 13, 2024
    Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications.  This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team s ... More
  • Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6883
    Monday, November 11, 2024
    Position Summary:  This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications.  This position is responsible for supporting frontline agents by handling consult calls and escalations.    Overall Responsibilit ... More
  • 116 Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines ● E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #6958
    Sunday, November 10, 2024
    Position Summary: The Customer Service Representative can consult with the customer and find the products or services that help the customer to realize their potential. In doing that, not only do they have the ability to create a fan for our client long term, by advising the customer on the various features and services available to the customer, but they also are helping to deliver against our bottom line. The advocate is a trusted advisor, somebody that can transfer the passion they have for o ... More
  • E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #6947
    Monday, November 4, 2024
    Operations - Customer Service Representative III (CSR III) Position Summary:  Responsible for providing industry-leading customer service while meeting the quality and schedule expectations of the company’s customers.  Provides advice and supports to business owners regarding advertising on the internet. Retain and grow ad spend of assigned MSFT Advertising advertisers from the time they book a MSFT Ad Studio ad campaign through the end of their first full quarter (max 180 days)    Overall Respon ... More
  • Majorel Philippines Corp, 8th and 9th Floor. Vector 3 Bldg., Quezon City, PH-NCR, PHL ● Req #6858
    Sunday, November 3, 2024
    Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship ... More
  • Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6945
    Sunday, November 3, 2024
    Position Summary: Requires high level call center working knowledge. Manages end to end (360 customer interaction (case management) while delivering world-class customer experience. Requires ability to handle business to business transactions. Knowledge may be acquired through on the job training.  Requires a college degree or equivalent experience and at least 1 – 2 years of experience in the field or in a related area. Individuals are often required to exercise independent and critical thinkin ... More
  • Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6942
    Sunday, November 3, 2024
    Position Summary: Requires high level call center working knowledge. Manages end to end (360 customer interaction (case management) while delivering world-class customer experience. Requires ability to handle business to business transactions. Knowledge may be acquired through on the job training.  Requires a college degree or equivalent experience and at least 1 – 2 years of experience in the field or in a related area. Individuals are often required to exercise independent and critical thinkin ... More
  • Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6941
    Sunday, November 3, 2024
    Position Summary: Requires high level call center working knowledge. Manages end to end (360 customer interaction (case management) while delivering world-class customer experience. Requires ability to handle business to business transactions. Knowledge may be acquired through on the job training.  Requires a college degree or equivalent experience and at least 1 – 2 years of experience in the field or in a related area. Individuals are often required to exercise independent and critical thinkin ... More
  • Alabang, Muntinlupa, Metro Manila, Philippines ● Req #6781
    Sunday, October 27, 2024
    Operations - Customer Service Representative I (CSR I) Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!   Position Summary: This position is responsible for providing problem resolution a ... More