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116 Eastwood Ave, Bagumbayan, Quezon City, 1110 Metro Manila, Philippines ● Req #7078Thursday, January 23, 2025Position Summary: Primarily handle operations and may also be required to manage multisite operationsSelects, managers, and develops a high performing team of managers, supervisors, and agent staff. - Consistently demonstrates a commitment to company values- Makes business decisions based on client contract terms, ensures adherence to client contracts, and participates in the setting andmeeting of project goals- Sets and measures department goals and metrics in an effort to develop process that ...Read more about Teleperformance | VP of OperationsMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #7043Wednesday, January 8, 2025Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline agents by handling consult calls and escalations. Overall Responsibilit ...Read more about Clark | Operations Supervisor - PIT AMR CAMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #7040Thursday, December 26, 2024Administrative Assistant work is focused on supporting individuals, small teams or departments (vs. the entire office) including: •Document editing, proofing, formatting, and production •Data entry and paper/electronic document filing/archiving •Scheduling/coordinating meetings, diaries, and travel arrangements •Receiving/relaying telephone messages from internal and external sourcesPositions on this level are fully proficient in executing established standards. Works independently within se ...Read more about Teleperformance | Engagement POCMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #7026Thursday, December 19, 2024Operations - Customer Service Representative I (CSR I) Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmente ...Read more about Alabang | Automotive Account (Outreach)More
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6884Tuesday, December 17, 2024Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline agents by handling consult calls and escalations. Overall Responsibil ...Read more about Clark | Operations Supervisor - Premium IT Account (12529)More
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116 Eastwood Ave, Bagumbayan, Quezon City, 1110 Metro Manila, Philippines ● Req #7024Sunday, December 15, 2024The Responsibilities and Duties: • Develop and implement a comprehensive domestic business development go-to-market strategy that aligns with the company's vision, mission, and goals. • Identify and pursue new business opportunities and markets and negotiate contracts and agreements with clients and partners. • Partner closely with the CEO, COO, and EVPs and their team of Account CEOs to ensure tight alignment and a seamless customer experience. • Establish and maintain strong relationships with ...Read more about Teleperformance | Head of Domestic Business DevelopmentMore
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #7017Tuesday, December 10, 2024Position Summary: The Operations Manager oversees the daily performance of call center supervisors and their respective teams. This includes the analysis and review of the day-to-day operations, budget management, team development, and client satisfaction Overall Responsibilities: Lead, manage and develop supervisors through interactions and motivation Foster a culture of team spirit and hospitality Highly visible and accessible to team via floor presence Perform supervisor duties as requir ...Read more about Alabang | Operations Manager | E-CommerceMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #7004Monday, December 2, 2024Operations - Customer Service Representative I (CSR I) Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmente ...Read more about Alabang | Automotive Account (L2: Escalation)More
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Quezon City, Metro Manila, Philippines ● Req #6994Sunday, December 1, 2024Position Summary: An energetic, highly self-motivated Sales Leader who enjoys making a difference, being part of a team and takes pride in their career to work in a fast-paced office. This role will be responsible for ensuring the sales operation is meeting/exceeding targets, goals and operational KPIs with ownership of all content and content delivery systems for the sales team. This includes both Consumer and B2B environments. This position is responsible for supporting frontline (customer fac ...Read more about Eastwood | Operations Supervisor - SEOMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6993Monday, November 25, 2024Job Description: General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: •Call center-based customer support in response to a high volume of low complexity inquiries •Customer issues analysis and resolution (typically performed in an office environment) in resp ...Read more about Eastwood | Assistant Contact Center Manager (Japanese) - Search Engine AdvertisingMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6966Sunday, November 24, 2024POSITION SUMMARY The main purpose of the role is streamlining single escalations between Majorel and the client. This position is responsible for supporting frontline agents by handling consult calls and escalation Alternatively: handling more complex transactions or transactions for selected customer groups (e.g. client representatives in case of the "Hot Agent" role). This position ensures a proper communication of escalation outcomes to the team and all relevant parties. RESPONSIBILITI ...Read more about CLARK | Escalations Agent - Business-to-BusinessMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6980Sunday, November 24, 2024Position Summary: An energetic, highly self-motivated Sales Leader who enjoys making a difference, being part of a team and takes pride in their career to work in a fast-paced office. This role will be responsible for ensuring the sales operation is meeting/exceeding targets, goals and operational KPIs with ownership of all content and content delivery systems for the sales team. This includes both Consumer and B2B environments. This position is responsible for supporting frontline (customer fac ...Read more about CLARK | Operations Supervisor - Business-to-BusinessMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #6952Thursday, November 21, 2024Operations - Customer Service Representative I (CSR I) ...Read more about ALABANG | Customer Support Representative I (CSR I)More
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #6974Thursday, November 21, 2024Operations - Customer Service Representative II (CSR II) ...Read more about Eastwood | Customer Service Rep II - Custom KuisineMore
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116 Eastwood Ave, Bagumbayan, Quezon City, 1110 Metro Manila, Philippines ● Req #6976Monday, November 18, 2024Strategic IT Planning: • Develop and implement a comprehensive IT strategy aligned with the overall business objectives.• Identify and prioritize technology initiatives that support our BPO operations and drive growth.• Collaborate with senior management and stakeholders to understand their needs and translate them into IT initiatives.• Technology Budget planning and cost managementIT Infrastructure Management:• Oversee the design, implementation, and maintenance of robust and scalable IT infras ...Read more about Teleperformance | Sr. Vice President of Information TechnologyMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6972Sunday, November 17, 2024Position Summary: The Quality Manager oversees the Contact Center Quality program and provides direct support for Transaction Monitoring requirements, or Sales Verification or other requirements for a program or a vertical account either within a site and/or across multiple locations. This incumbent will supervise all personnel assigned to the quality program. This individual is responsible for the accuracy of evaluations, analysis and overall performance of Transaction Monitoring (Quality Coach ...Read more about Clark | Quality Manager - Premium Hi-Tech Audio DeviceMore
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6883Monday, November 11, 2024Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline agents by handling consult calls and escalations. Overall Responsibilit ...Read more about Clark | Operations Supervisor - Premium IT Account (12532)More
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116 Eastwood Ave, Bagumbayan, Quezon City, 1110 Metro Manila, Philippines ● E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #6958Sunday, November 10, 2024Position Summary: The Customer Service Representative can consult with the customer and find the products or services that help the customer to realize their potential. In doing that, not only do they have the ability to create a fan for our client long term, by advising the customer on the various features and services available to the customer, but they also are helping to deliver against our bottom line. The advocate is a trusted advisor, somebody that can transfer the passion they have for o ...Read more about Eastwood | Japanese Customer Service Representative IV (CSR IV) - SEOMore
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #6947Monday, November 4, 2024Operations - Customer Service Representative III (CSR III) Position Summary: Responsible for providing industry-leading customer service while meeting the quality and schedule expectations of the company’s customers. Provides advice and supports to business owners regarding advertising on the internet. Retain and grow ad spend of assigned MSFT Advertising advertisers from the time they book a MSFT Ad Studio ad campaign through the end of their first full quarter (max 180 days) Overall Respon ...Read more about Eastwood | Sales Support Representative - CSR IIIMore
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Majorel Philippines Corp, 8th and 9th Floor. Vector 3 Bldg., Quezon City, PH-NCR, PHL ● Req #6858Sunday, November 3, 2024Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship ...Read more about Eastwood | Real Time AnalystMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #6781Sunday, October 27, 2024Operations - Customer Service Representative I (CSR I) Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today! Position Summary: This position is responsible for providing problem resolution a ...Read more about ALABANG - TRAVEL ACCOUNT (CSR I)More
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6783Sunday, September 15, 2024Position Summary: The Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost-effective strategies to deliver on service level agreem ...Read more about Clark | Workforce Supervisor - WFM (PIT)More
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6745Wednesday, September 4, 2024Position Summary:The Operations Manager oversees the daily performance of call center supervisors and their respective teams. This includes the analysis and review of the day-to-day operations, budget management, team development, and client satisfaction Overall Responsibilities: • Lead, manage and develop supervisors through interactions and motivation• Foster a culture of team spirit and hospitality• Highly visible and accessible to team via floor presence• Perform supervisor dutie ...Read more about Clark | Operations Manager - Client TechnologyMore
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #6736Tuesday, September 3, 2024Operations - Customer Service Representative II (CSR II) ...Read more about EASTWOOD | Customer Service Rep II - Custom KuisineMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #6691Monday, August 19, 2024Operations - Customer Service Representative I (CSR I) Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmente ...Read more about ALABANG | Automotive Account ( ESCALATION)More