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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #7033Wednesday, December 25, 2024Position Summary: The Store Advocate is unique in the world of Microsoft CSS as they can consult with the customer and find the products or services that help the customer to realize their potential. In doing that, notonly do they have the ability to create a fan for Microsoft long term, by advising the customer on the various features and services available to the customer, but they also are helping to deliver against our bottom line. The Store advocate is a trusted advisor, somebody that can ...Read more about CLARK | Customer Service Representative | Online App Store | Jan 3, 2025 | 12634More
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #7032Wednesday, December 25, 2024Position Summary: Music and gadget enthusiasts who enjoy helping others get the best out of their listening experience are perfectly suited for this job. Duties include supporting one of the world leading voice interactive audio devices. Job requires excellent customer service and technical skill (home network troubleshooting and configuration including wireless configuration, router settings and internet security software). Overall Responsibilities: • Provide outstanding technical assistance ...Read more about CLARK | Customer Service Representative | High Tech Audio System Account | Jan 3, 2025More
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #7031Wednesday, December 25, 2024Position Summary: The Store Advocate is unique in the world of Microsoft CSS as they can consult with the customer and find the products or services that help the customer to realize their potential. In doing that, notonly do they have the ability to create a fan for Microsoft long term, by advising the customer on the various features and services available to the customer, but they also are helping to deliver against our bottom line. The Store advocate is a trusted advisor, somebody that can ...Read more about CLARK | Customer Service Representative | Online App Store | Dec 27, 2024More
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #6797Thursday, December 19, 2024Position Summary: The Quality Coach provides Transaction Monitoring support or Sales Verification support (as applicable) requirements for a program or a vertical account either within a site and/or across multiple locations. This incumbent will conduct both Process Level and/or Agent Level contact Interactions between a Contact Center Representative and our client’s End User. This individual is responsible for the accuracy of evaluations, interaction assessment. Additionally, this individual co ...Read more about Alabang | Quality Coach | Content MediationMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #7026Thursday, December 19, 2024Operations - Customer Service Representative I (CSR I) Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmente ...Read more about Alabang | Automotive Account (Outreach)More
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #6798Wednesday, December 18, 2024Position Summary: Assists with quality and training oversight for a specific site or LOB. May conduct or ensures quality monitoring and coaching tasks are performed by assigned quality staff. May conduct or schedule training as required for LOB. Working supervisor with some authority for personnel actions. May require a bachelor's degree in area of specialty. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and acc ...Read more about Alabang | Training/Quality Coordinator | Content MediationMore
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6884Tuesday, December 17, 2024Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline agents by handling consult calls and escalations. Overall Responsibil ...Read more about Clark | Operations Supervisor - Premium IT Account (12529)More
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116 Eastwood Ave, Bagumbayan, Quezon City, 1110 Metro Manila, Philippines ● Req #7024Sunday, December 15, 2024The Responsibilities and Duties: • Develop and implement a comprehensive domestic business development go-to-market strategy that aligns with the company's vision, mission, and goals. • Identify and pursue new business opportunities and markets and negotiate contracts and agreements with clients and partners. • Partner closely with the CEO, COO, and EVPs and their team of Account CEOs to ensure tight alignment and a seamless customer experience. • Establish and maintain strong relationships with ...Read more about Teleperformance | Head of Domestic Business DevelopmentMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #7018Wednesday, December 11, 2024Duties & Responsibilities:• Ensures that the Wellness program and associated Minimum Wellness Standard are implemented and maintained.• Contributes to MBR, QBR and HBR meetings with internal and external stakeholders and partners.• Lead and manage the team of 3rd party Counsellors in the delivery of their assigned responsibilities. • Attends client meetings.• Data gathering and analysis to measure effectiveness of the program content and initiatives. • Maintains records, documentation, and repor ...Read more about Clark | Wellbeing & Resiliency Manager - Client TechnologyMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6554Wednesday, December 11, 2024Position Summary: This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to Majorel client end users and Majorel staff. The e ...Read more about Clark | Desktop Support (Field Support) I - ITMore
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #7017Tuesday, December 10, 2024Position Summary: The Operations Manager oversees the daily performance of call center supervisors and their respective teams. This includes the analysis and review of the day-to-day operations, budget management, team development, and client satisfaction Overall Responsibilities: Lead, manage and develop supervisors through interactions and motivation Foster a culture of team spirit and hospitality Highly visible and accessible to team via floor presence Perform supervisor duties as requir ...Read more about Alabang | Operations Manager | E-CommerceMore
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #7013Sunday, December 8, 2024JOB DESCRIPTION: Process and prepare accounts payable for PO/non-PO transactions for all locations depending on the given assignments. Accounts assigned are usually critical transactions. Ensures the propriety of payables, that documents are in accordance with establish company policies and audit requirements. Prepares payment trackers/schedules to support accrual process. Be able to identify significant spikes on accounts handled. Constantly coordinates and interacts with various people within ...Read more about Alabang | Accounts Payable | FinanceMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #7004Monday, December 2, 2024Operations - Customer Service Representative I (CSR I) Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmente ...Read more about Alabang | Automotive Account (L2: Escalation)More
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Quezon City, Metro Manila, Philippines ● Req #6994Sunday, December 1, 2024Position Summary: An energetic, highly self-motivated Sales Leader who enjoys making a difference, being part of a team and takes pride in their career to work in a fast-paced office. This role will be responsible for ensuring the sales operation is meeting/exceeding targets, goals and operational KPIs with ownership of all content and content delivery systems for the sales team. This includes both Consumer and B2B environments. This position is responsible for supporting frontline (customer fac ...Read more about Eastwood | Operations Supervisor - SEOMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6993Monday, November 25, 2024Job Description: General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: •Call center-based customer support in response to a high volume of low complexity inquiries •Customer issues analysis and resolution (typically performed in an office environment) in resp ...Read more about Eastwood | Assistant Contact Center Manager (Japanese) - Search Engine AdvertisingMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6966Sunday, November 24, 2024POSITION SUMMARY The main purpose of the role is streamlining single escalations between Majorel and the client. This position is responsible for supporting frontline agents by handling consult calls and escalation Alternatively: handling more complex transactions or transactions for selected customer groups (e.g. client representatives in case of the "Hot Agent" role). This position ensures a proper communication of escalation outcomes to the team and all relevant parties. RESPONSIBILITI ...Read more about CLARK | Escalations Agent - Business-to-BusinessMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6980Sunday, November 24, 2024Position Summary: An energetic, highly self-motivated Sales Leader who enjoys making a difference, being part of a team and takes pride in their career to work in a fast-paced office. This role will be responsible for ensuring the sales operation is meeting/exceeding targets, goals and operational KPIs with ownership of all content and content delivery systems for the sales team. This includes both Consumer and B2B environments. This position is responsible for supporting frontline (customer fac ...Read more about CLARK | Operations Supervisor - Business-to-BusinessMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #6952Thursday, November 21, 2024Operations - Customer Service Representative I (CSR I) ...Read more about ALABANG | Customer Support Representative I (CSR I)More
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #6974Thursday, November 21, 2024Operations - Customer Service Representative II (CSR II) ...Read more about Eastwood | Customer Service Rep II - Custom KuisineMore
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #6979Monday, November 18, 2024Job Description:Creates innovative processes, products, and solutions in anticipation of trends. Activities may cover both innovation in products and services offered to clients as well as innovation in internal processes. Introduces disruptive ideas to the companys operations. Develops and rationalizes solutions, researching and designing innovative ideas. Oversees the strategy and culture required for employees to experiment with the right resources at the right level. Responsibilities may inc ...Read more about Alabang | Solutioning Consultant (Innovation Lead) | Content ModerationMore
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116 Eastwood Ave, Bagumbayan, Quezon City, 1110 Metro Manila, Philippines ● Req #6976Monday, November 18, 2024Strategic IT Planning: • Develop and implement a comprehensive IT strategy aligned with the overall business objectives.• Identify and prioritize technology initiatives that support our BPO operations and drive growth.• Collaborate with senior management and stakeholders to understand their needs and translate them into IT initiatives.• Technology Budget planning and cost managementIT Infrastructure Management:• Oversee the design, implementation, and maintenance of robust and scalable IT infras ...Read more about Teleperformance | Sr. Vice President of Information TechnologyMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6972Sunday, November 17, 2024Position Summary: The Quality Manager oversees the Contact Center Quality program and provides direct support for Transaction Monitoring requirements, or Sales Verification or other requirements for a program or a vertical account either within a site and/or across multiple locations. This incumbent will supervise all personnel assigned to the quality program. This individual is responsible for the accuracy of evaluations, analysis and overall performance of Transaction Monitoring (Quality Coach ...Read more about Clark | Quality Manager - Premium Hi-Tech Audio DeviceMore
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6883Monday, November 11, 2024Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline agents by handling consult calls and escalations. Overall Responsibilit ...Read more about Clark | Operations Supervisor - Premium IT Account (12532)More
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116 Eastwood Ave, Bagumbayan, Quezon City, 1110 Metro Manila, Philippines ● E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #6958Sunday, November 10, 2024Position Summary: The Customer Service Representative can consult with the customer and find the products or services that help the customer to realize their potential. In doing that, not only do they have the ability to create a fan for our client long term, by advising the customer on the various features and services available to the customer, but they also are helping to deliver against our bottom line. The advocate is a trusted advisor, somebody that can transfer the passion they have for o ...Read more about Eastwood | Japanese Customer Service Representative IV (CSR IV) - SEOMore
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E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #6947Monday, November 4, 2024Operations - Customer Service Representative III (CSR III) Position Summary: Responsible for providing industry-leading customer service while meeting the quality and schedule expectations of the company’s customers. Provides advice and supports to business owners regarding advertising on the internet. Retain and grow ad spend of assigned MSFT Advertising advertisers from the time they book a MSFT Ad Studio ad campaign through the end of their first full quarter (max 180 days) Overall Respon ...Read more about Eastwood | Sales Support Representative - CSR IIIMore