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  • Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5557
    Thursday, October 19, 2023
    Operations - Customer Service Representative I (CSR I) Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!   Position Summary: This position is responsible for providing problem resolution a ... More
  • Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5547
    Wednesday, October 18, 2023
    Operations - Customer Service Representative I (CSR I)Operations - Customer Service Representative I (CSR I) Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!   Position Summary: This posi ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5521
    Monday, October 16, 2023
    Your responsibilities:   Monitor and coach/ mentor agents on a daily, weekly, and monthly basis for quality improvement Maintain quality reports at Agent and Team level Assist in developing and streamlining quality procedures Perform Quality of Service analysis (Verbatim Categorization & Case research) on Agent and Team level Contribute to the alignment with Team Managers and Quality Team to develop agent and team specific action and development plans Support /jointly conduct weekly Agent Round ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5535
    Friday, October 13, 2023
    Position Summary: An experienced, confident individual with proven skills in Sales coaching, genuine dedication, and the people skills necessary to motivate our Sellers, drive our business and help our customers achieve more   Overall Responsibilities: ·        Create an entrepreneurial sales excellence culture·        Develop and Coach Sales team to ensure optimum success in reaching and exceeding sales targets.·        Use key selling periods and launches to continually drive excitement, mora ... More
  • Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5466
    Friday, October 6, 2023
    Operations - Customer Service Representative II (CSR II) Department:    Operations                                          Reporting to:                        Operations Supervisor Compensation Band/Level:     CSRII   Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5495
    Wednesday, October 4, 2023
    Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications.  This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team s ... More
  • Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5481
    Monday, October 2, 2023
    Operations - Customer Service Representative I (CSR I)Operations - Customer Service Representative I (CSR I) Position Summary: Responsible for handling support related questions for client customers and partners.  This position is responsible for providing problem resolution and world class customer experiences for incoming service inquiries which are basic or routine. Inquiries may require CSR to provide support and guidance, education and technology information.  May answer inquiries, solve pr ... More
  • Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5476
    Thursday, September 28, 2023
    Operations - Customer Service Representative I (CSR I) Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!   Position Summary: This position is responsible for providing problem resolution a ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5139
    Thursday, September 28, 2023
    Position Summary:   The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibrations, new programs, process analytics and improvement. The Quality Specialist is trusted to identify and implement change management strategies that continuously develop agent and program performance. New processes and procedures are communicated through the Quality Specialists to agents requiring the ability to conv ... More
  • Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5456
    Tuesday, September 26, 2023
    Operations - Customer Service Representative I (CSR I)Operations - Customer Service Representative I (CSR I) Position Summary: Responsible for handling support related questions for client customers and partners.  This position is responsible for providing problem resolution and world class customer experiences for incoming service inquiries which are basic or routine. Inquiries may require CSR to provide support and guidance, education and technology information.  May answer inquiries, solve pr ... More
  • Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5311
    Friday, September 15, 2023
    Position Title:  Customer Service Associate (Ecommerce) CSR 1  Department:    Operations                                          Reportingto: Operations Supervisor Compensation Band/Level:     CSR1   Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible so ... More
  • E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #5411
    Thursday, September 14, 2023
    Position Summary: Requires some advanced call center knowledge; Generally requires multi-skill sets; Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Work is more complex than CSR I and requires a higher level conceptual thinking skill. Requires a high school diploma or equivalent and 1-3 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on lim ... More
  • E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #5411
    Tuesday, September 12, 2023
    Position Summary: Requires some advanced call center knowledge; Generally requires multi-skill sets; Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Work is more complex than CSR I and requires a higher level conceptual thinking skill. Requires a high school diploma or equivalent and 1-3 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on lim ... More
  • Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5397
    Monday, September 11, 2023
    Operations - Customer Service Representative II (CSR II) Position Title:  Customer Service Associate (Ecommerce) CSR 1  Department:    Operations                                          Reportingto: Operations Supervisor Compensation Band/Level:     CSR1   Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ ... More
  • Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5387
    Friday, September 8, 2023
    Department:    Operations                                          Reporting to:                        Operations Supervisor Compensation Band/Level:     CSRII   Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, ... More
  • Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5387
    Friday, September 8, 2023
    Department:    Operations                                          Reporting to:                        Operations Supervisor Compensation Band/Level:     CSRII   Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, ... More
  • Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5289
    Friday, September 8, 2023
    Department:    Operations                                          Reporting to:                        Operations Supervisor Compensation Band/Level:     CSRII   Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5376
    Wednesday, September 6, 2023
    Position Summary: The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibrations, new programs, process analytics and improvement. The Quality Specialist is trusted to identify and implement change management strategies that continuously develop agent and program performance. New processes and procedures are communicated through the Quality Specialists to agents requiring the ability to conver ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5139
    Tuesday, September 5, 2023
    Position Summary:   The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibrations, new programs, process analytics and improvement. The Quality Specialist is trusted to identify and implement change management strategies that continuously develop agent and program performance. New processes and procedures are communicated through the Quality Specialists to agents requiring the ability to conv ... More
  • Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5302
    Monday, August 28, 2023
    Operations - Customer Service Representative I (CSR I) Position Summary: Responsible for handling support related questions for client customers and partners.  This position is responsible for providing problem resolution and world class customer experiences for incoming service inquiries which are basic or routine. Inquiries may require CSR to provide support and guidance, education and technology information.  May answer inquiries, solve problems, and perform limited troubleshooting using prov ... More
  • 116 Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines ● Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #5101
    Thursday, August 24, 2023
    Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship ... More
  • Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5285
    Thursday, August 24, 2023
    Operations - Customer Service Representative II (CSR II)Operations - Customer Service Representative II (CSR II) Department:    Operations                                          Reporting to:                        Operations Supervisor Compensation Band/Level:     CSRII   Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We creat ... More
  • Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5200
    Wednesday, August 2, 2023
    Position Title:  Customer Service Associate (Ecommerce) CSR 1  Department:    Operations                                          Reportingto: Operations Supervisor Compensation Band/Level:     CSR1   Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible so ... More
  • Alabang, Muntinlupa, Metro Manila, Philippines ● Req #5184
    Monday, July 31, 2023
    Operations - Customer Service Representative I (CSR I)Operations - Customer Service Representative I (CSR I)Operations - Customer Service Representative I (CSR I)Operations - Customer Service Representative I (CSR I) Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a c ... More
  • Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #5139
    Thursday, July 20, 2023
    Position Summary:   The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibrations, new programs, process analytics and improvement. The Quality Specialist is trusted to identify and implement change management strategies that continuously develop agent and program performance. New processes and procedures are communicated through the Quality Specialists to agents requiring the ability to conv ... More