Teleperformance | Head of Domestic Business Development

We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands.  Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real ‘Majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile – all pulling together as One Team. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

The Responsibilities and Duties:

• Develop and implement a comprehensive domestic business development go-to-market strategy that aligns with the company's vision, mission, and goals.

• Identify and pursue new business opportunities and markets and negotiate contracts and agreements with clients and partners.

• Partner closely with the CEO, COO, and EVPs and their team of Account CEOs to ensure tight alignment and a seamless customer experience.

• Establish and maintain strong relationships with existing and potential clients and partners and ensure high levels of customer satisfaction and retention.

• Monitor and analyze market trends, competitor activities, and customer needs, and provide feedback and recommendations to the senior management.

• Use of own network in aiding in opening new markets/opportunities.

• Approve the local validity/likelihood of “winning” any new business opportunities, RFI/RFP/RFx responses.

• Drive thought leadership across the vertical as well as across the broader, global Business Development organization.

• Manage and mentor a team of business development managers and analysts, and provide them with guidance, support, and performance evaluation.

• Prepare and present regular reports and updates on the domestic business development activities, results, and challenges to the senior management and the board of directors.

• Collaborate and coordinate with other senior leaders and departments across the organization to ensure alignment and synergy of the domestic business development initiatives with the overall business objectives and operations.

• Represent the company at industry events, conferences, and meetings, and promote the company's brand and reputation.

The Qualifications:

• A bachelor's degree in business administration, marketing, or a related field. A master's degree or an MBA is preferred.

• A minimum of 15 years of experience in business development, sales, or account management in the BPO industry, with at least 7 years of experience in a senior leadership role.

• Business development pipeline should be greater than 12 million dollars annualized.

• A proven track record of successfully developing and executing domestic business development strategies and achieving revenue and growth targets.

• A strong leadership presence, with the ability to inspire, motivate, and coach a diverse and high-performing team.

• A strategic and analytical mindset, with the ability to identify and leverage market opportunities, trends, and best practices.

• A customer-centric and value-driven approach, with the ability to build and maintain long-term relationships with key stakeholders.

• Excellent communication, presentation, and negotiation skills, with the ability to influence and persuade at all levels.

• Excellent communication, negotiation, and presentation skills, and the ability to communicate effectively with clients, partners, and senior executives.

• Strong leadership, management, and interpersonal skills, and the ability to lead, motivate, and inspire a team of diverse and talented professionals.

• Highly analytical, strategic, and creative thinking skills, and the ability to identify and solve complex problems and challenges.

• Extensive knowledge of the BPO industry, the domestic market, and customer needs and expectations.

• Highly adaptable, flexible, and resilient, and the ability to work in a fast-paced and dynamic environment.

• Willingness and ability to travel frequently within the country and occasionally abroad.

Majorel Philippines Corp. is an Equal Opportunity Employer and believes that all persons are entitled to equal employment opportunity, and the Company does not discriminate against its qualified employees or applicants because of race, color, creed, religion, sex, gender, gender identity, sexual orientation, marital status, political affiliation, union membership, national origin, ancestry, citizenship status, veteran status, age, physical or mental disability, genetic information or any other status protected by applicable federal, state or local law. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.