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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #2442Wednesday, February 23, 2022Position Summary:This position is responsible for providing problem resolution and world class customer experiences for incoming service inquiries which are basic or routine. May answer inquiries, solve problems, and perform limited troubleshooting using provided scripting and published materials. This position supports client customers in the following area: technical and service support. The individual in this position must possess strong customer service and troubleshooting skill they have an ...Read more about Clark | Customer Service Representative I Travel and Accommodations Account | 8147 (March 11, 2022)More
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Majorel Philippines Corp., 5/F E-Commerce Plaza Bldg., Quezon City, PH-NCR, PHL ● Req #2389Tuesday, February 15, 2022Responsibilities, Expected Results, Skills and Knowledge Required Responsibilities and Tasks Skills and Knowledge · Represent Majorel and the client in a professional manner · Adhere to local call center processes and accurately capture work load · Knowledge of Majorel offer - high-level knowledge all supported (Account / ot ...Read more about EASTWOOD | Operations Supervisor | Online Advertising AccountMore
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Majorel Philippines Corp, 8th and 9th Floor. Vector 3 Bldg., Quezon City, PH-NCR, PHL ● Req #2349Monday, February 7, 2022Position Summary: Assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to Majorel client end users and Majorel staff. The employe ...Read more about EASTWOOD | Desktop Support (Field Support) IIMore
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Majorel Philippines Corp, 8th and 9th Floor. Vector 3 Bldg., Quezon City, PH-NCR, PHL ● Req #2295Monday, January 24, 2022Position Summary: The Systems Administrator is responsible for installing, configuring and maintaining infrastructure, software, Microsoft active directory and storage. This position develops and follows standard practices and procedures in analyzing situations involving complex infrastructure problems. The Systems Administrator also participates in road map activities, budget process and design and implementation of new technology solutions to support business requirements. ...Read more about EASTWOOD | Systems AdministratorMore
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Majorel Philippines Corp., 5/F E-Commerce Plaza Bldg., Quezon City, PH-NCR, PHL ● Req #2275Tuesday, January 18, 2022Position Summary:The Customer Service Representative, Digital Marketing, works in the online advertising sector partnering with SMB (Small and Medium-sized Business). The focus is on SMB advertisers acting as a trusted consultant providing the right digital media solution and support. The Customer Service Representative delivers solutions across search, display, and social media, optimized for the SMB enterprises. The Customer Service Representative works alongside advertisers helping them rea ...Read more about EASTWOOD | Japanese Customer Service Representative | Search Engine Optimization AccountMore
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Majorel Philippines Corp., 5/F E-Commerce Plaza Bldg., Quezon City, PH-NCR, PHL ● Req #1605Friday, November 5, 2021Department: Accounting Reporting to: Finance Manager Compensation Band/Level: 2D Company Summary:Majorel (dba Arvato) supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real ...Read more about EASTWOOD | Senior Finance SpecialistMore
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Majorel Philippines Corp., 5/F E-Commerce Plaza Bldg., Quezon City, PH-NCR, PHL ● Req #1605Tuesday, November 2, 2021Department: Accounting Reporting to: Finance Manager Compensation Band/Level: 2D Company Summary:Majorel (dba Arvato) supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver rea ...Read more about EASTWOOD | Senior Finance SpecialistMore
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #1598Tuesday, August 3, 2021Department: Operations Reporting to: SupervisorSupervises: NA FLSA: Non-Exempt Company Summary:At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innova ...Read more about ALABANG| Travel Account (CSR I)More
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Majorel Philippines Corp, 8th and 9th Floor. Vector 3 Bldg., Quezon City, PH-NCR, PHL ● Req #1225Friday, June 11, 2021
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #857Wednesday, June 9, 2021
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #236Wednesday, June 9, 2021Position Summary: The Training and Quality Manager supports training and quality for a program or a vertical account either within a site and/or across multiple locations. Oversees Transaction Monitoring requirements, and/or Sales Verification (as applicable), and is responsible for ensuring continuous training of employees based on client, organizational and individual needs. Incumbent may supervise Trainers, Quality Supervisors and Quality Analysts and may skip level supervise Quality Co ...Read more about ALABANG | Training/Quality Manager - Social Media Content ModerationMore
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #856Wednesday, June 9, 2021Department: Quality Reporting to: TQM or Quality Director Compensation Band/Level: 3B Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, ...Read more about Alabang | T&Q Supervisor | ChengyangMore
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Majorel Philippines Corp., 5/F E-Commerce Plaza Bldg., Quezon City, PH-NCR, PHL ● Req #1268Thursday, May 20, 2021Operations - Customer Service Representative I (CSR I)Department: Operations Reporting to: Operations SupervisorCompensation Band/Level: CSRICompany Summary:Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impa ...Read more about EASTWOOD | Customer Service Representative I (CSR I)More
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #1243Monday, May 10, 2021Department: Operations Reporting to: Supervisor Supervises: NA FLSA: Non Exempt Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today! Position Summary: The Seller Support Associate i ...Read more about Alabang | Seller Support Associate CSR IIMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● Req #1209Friday, April 30, 2021Department: Training Reporting to: Lead Trainer/Manager Compensation Band/Level: 3A Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’ ...Read more about Alabang | Trainer | Content MediationMore
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #1176Monday, April 26, 2021Department: Operations Reporting to: SupervisorSupervises: NA FLSA: Non-Exempt Company Summary:At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innova ...Read more about Alabang | CSR I Travel AccountMore
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Majorel Philippines Corp, 8th and 9th Floor. Vector 3 Bldg., Quezon City, PH-NCR, PHL ● Majorel Philippines Corp., 5/F E-Commerce Plaza Bldg., Quezon City, PH-NCR, PHL ● Req #1137Saturday, April 17, 2021Operations - Customer Service Representative I (CSR I)Department: Operations Reporting to: Operations SupervisorCompensation Band/Level: CSRICompany Summary:Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impa ...Read more about EASTWOOD | Customer Service Representative I (CSR I)More
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Majorel Philippines Corp., 5/F E-Commerce Plaza Bldg., Quezon City, PH-NCR, PHL ● Req #1090Monday, April 5, 2021Operations - Operations (Level I) ManagerDepartment: Operations Reporting to: Operations LeadershipCompensation Band/Level: 4A Position Summary:The Operations Manager oversees the daily performance of call center supervisors and their respective teams. This includes the analysis and review of the day-to-day operations, budget management, team development, and client satisfactionOverall Responsibilities: • Lead, manage and develop supervisors through interactions and motivationFoster a cultu ...Read more about EASTWOOD | Operations Manager (Level I)More
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Majorel Philippines Corp., 5/F E-Commerce Plaza Bldg., Quezon City, PH-NCR, PHL ● Req #1061Tuesday, March 30, 2021Training/Quality - Trainer1.1 Role Type - Overhead / Account 1.2 Role Mapping and Context - This Role encompasses the following roles under old naming conventions / structures: • Program Trainer / Account Trainer 1.3 Reporting Structure Reports to Main Responsibility Training Supervisor This position ensures that quality procedures are aligned across the Account and in accordance with Majorel-wide standards, documented, audited and maintained. This role is re ...Read more about EASTWOOD | Product TrainerMore
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Majorel Philippines Corp., 5/F E-Commerce Plaza Bldg., Quezon City, PH-NCR, PHL ● Req #1013Thursday, March 18, 2021Operations - Customer Service Representative II (CSR II)Department: OperationsReporting to: SupervisorSupervises: NAFLSA: Non-ExemptPosition Summary:Requires some advanced call center knowledge; Generally requires multi-skill sets; Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Work is more complex than CSR I and requires a higher level conceptual thinking skill. Requires a high school diploma or equivalent and 1-3 years of experience in t ...Read more about EASTWOOD | Customer Service Representative II (CSR II)More
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #846Tuesday, February 16, 2021Position Title: CSR I.Advisor.Customer SupportPrepared By: Hiring Manager Authorized By: Human ResourcesDepartment: Operations Reporting to: SupervisorCompensation Band/Level: Agent CSR 1Company Summary:Majorel (dba Arvato) supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By comb ...Read more about Alabang | CSR II- RetailMore
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Majorel Philippines Corp, 8th and 9th Floor. Vector 3 Bldg., Quezon City, PH-NCR, PHL ● Req #776Monday, January 25, 2021Operations - Customer Service Representative II (CSR II)Department: Operations Reporting to: SupervisorSupervises: NA FLSA: Non-ExemptPosition Summary:Requires some advanced call center knowledge; Generally requires multi-skill sets; Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Work is more complex than CSR I and requires a higher level conceptual thinking skill. Requires a high school diploma or equivalent and 1-3 years of experience in ...Read more about EASTWOOD | Customer Service Representative II (CSR II)More
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #746Tuesday, January 19, 2021Position Summary: The Real Time Analyst is a Workforce Management role that reports to the Workforce Manager and will take direction from the Workforce Forecasting and Scheduling Analyst. The RTA responsibilities include monitoring multiple queues and agents from multiple programs to ensure consistent service is maintained. Overall Responsibilities: Monitor agent activity in real time using Aspect Real Time Adherence and Aspect Director. Report to the Operations teams agents ...Read more about ALABANG | Real Time AnalystMore
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #693Thursday, January 7, 2021Position Summary: Develops and runs reports from various data sources including but not limited to Excel, Powerpoint, Access. Overall Responsibilities: Maintain existing reporting database tools through current knowledge of programs and tools and processing report requests Provide requested reports with the required data elements for team and other departments as needed Develop new reporting applications to meet business demands Development of internal repor ...Read more about ALABANG | Reports SpecialistMore
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #666Tuesday, January 5, 2021Department: Operations Reporting to: Supervisor Supervises: NA FLSA: Non-Exempt Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment ...Read more about Alabang | Customer Service Representative I | Travel AccountMore