Inside Account Representative

    You will: 

• Meet or exceed the sales targets established by your Manager. 

• Work with the Profit Center Manager to establish revenue and margin targets.

• Accurately process Sales Orders, Bids, Return Goods Authorizations and Parts Orders.

• Find innovative ways to grow sales with existing customers and become their trusted advisor. 

• Generate sales leads that develop into new customers. 

• Identify opportunities for value-added services and articulate our solutions. 

• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction. 

• Support all Profit Center activities as part of our Profit Center team. 

• Successfully complete required safety and compliance training programs as assigned.

• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Additional Responsibilities:

• Drive sales growth of Hajoca Private Label (Mainline and Luxart) products.
• Plan and organize effective sales calls (via phone or email).
• Monitor the marketplace, evaluating activities and products of the competition with the intent to respond to drive more sales.
• Travel up to 5% of the time.

 About You: 

• 1 year of experience in customer service or inside sales; contractor sales preferred.

• Knowledge of products sold in the Profit Center preferred.

 Our ideal candidate will also: 

• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data.

• Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.

• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.

• Build influential relationships and trust with customers and vendors through open and interactive communication.

• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.

• Be able to build positive working relationships and inspire teamwork with co-workers.