Returns Processor

Do you thrive on a job well done? Are you safety and service-oriented?  Do you possess the attention to detail necessary to ensure the accurate processing of returns?  If so, we’d like you to join our Warehouse team as a Returns Processor.

About the Role:

    You will:

• Be responsible for receiving, inspecting, and triaging online distribution customer return material.
• Maintain the warehouse by reshelving return material in accordance with Company policy and procedure.
• Act with a high attention to detail to ensure returns are processed accurately.
• Handle all receiving discrepancies per procedures or forward appropriate paperwork to designated employee to handle.
• Identify nonstock and damaged return material and process accordingly.
• Operate warehouse forklift and other material handling equipment safely.
• Inform immediate supervisor of discrepancies or damaged/defective/nonsaleable returns.
• Ensure security and controls are in place and upheld to protect Profit Center assets.
• Mitigate online returns by submitting disputes through our customer portal.
• Be aware of the stock of spare boxes and parts and request or purchase more as necessary.
• Maintain warehouse cleanliness, order, and safety. Remove empty cartons, metal bands, pallets, and other debris. Inform immediate supervisor of safety issues.
• Assist co-workers in servicing customers.
• Perform all job functions in accordance with the company’s Safety Standards.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• 1 year warehouse receiving and material handling experience.
• Knowledge of products sold at the Profit Center preferred (plumbing and heating products)
• Be able to drive for company business. As a company business driver, you must:
  • Be at least 18 years old.
  • Possess a proper and valid driver’s license.
  • Have a driving record that meets the criteria for being an Authorized Driver in accordance with Company policy.

Our ideal candidate will also:

• Have 3 or more years of warehouse experience, specifically with inventory management and ERP systems.
• Be computer savvy, specifically with Microsoft Excel, and able to learn and operate the computer-related systems used for warehouse operations.
• Possess outstanding customer service and communication skills.

• Be able to quickly develop comprehensive knowledge of products sold at the Profit Center.
• Possess a high level of attention to detail and accuracy.
• Be able to build and maintain a positive working relationship with customers, vendors, and co-workers.
• Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
• Be able to learn to safely operate a forklift and other material handling equipment in use at the Profit Center.
• Be computer savvy, specifically with Microsoft Excel, and able to learn and operate the computer-related systems used for warehouse operations.
• Read, write, speak, and understand English.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
• Be able to lift at least 50 lbs.