Returns Processor

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers.  Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future. 
 

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what’s special about each local marketplace.

Peabody Sales and Service is one of those trade names and is looking for a Returns Processor at their Haverhill, MA location.

Do you thrive on a job well done? Are you safety and service-oriented?  Do you possess the attention to detail necessary to ensure the accurate processing of returns?  If so, we’d like you to join our Warehouse team as a Returns Processor.

About the Role:

    You will:

• Be responsible for receiving, inspecting, and triaging online distribution customer return material.
• Maintain the warehouse by reshelving return material in accordance with Company policy and procedure.
• Act with a high attention to detail to ensure returns are processed accurately.
• Handle all receiving discrepancies per procedures or forward appropriate paperwork to designated employee to handle.
• Identify nonstock and damaged return material and process accordingly.
• Operate warehouse forklift and other material handling equipment safely.
• Inform immediate supervisor of discrepancies or damaged/defective/nonsaleable returns.
• Ensure security and controls are in place and upheld to protect Profit Center assets.
• Mitigate online returns by submitting disputes through our customer portal.
• Be aware of the stock of spare boxes and parts and request or purchase more as necessary.
• Maintain warehouse cleanliness, order, and safety. Remove empty cartons, metal bands, pallets, and other debris. Inform immediate supervisor of safety issues.
• Assist co-workers in servicing customers.
• Perform all job functions in accordance with the company’s Safety Standards.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• 1 year warehouse receiving and material handling experience.
• Knowledge of products sold at the Profit Center preferred (plumbing and heating products)
• Be able to drive for company business. As a company business driver, you must:
  • Be at least 18 years old.
  • Possess a proper and valid driver’s license.
  • Have a driving record that meets the criteria for being an Authorized Driver in accordance with Company policy.

Our ideal candidate will also:

• Have 3 or more years of warehouse experience, specifically with inventory management and ERP systems.
• Be computer savvy, specifically with Microsoft Excel, and able to learn and operate the computer-related systems used for warehouse operations.
• Possess outstanding customer service and communication skills.

• Be able to quickly develop comprehensive knowledge of products sold at the Profit Center.
• Possess a high level of attention to detail and accuracy.
• Be able to build and maintain a positive working relationship with customers, vendors, and co-workers.
• Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
• Be able to learn to safely operate a forklift and other material handling equipment in use at the Profit Center.
• Be computer savvy, specifically with Microsoft Excel, and able to learn and operate the computer-related systems used for warehouse operations.
• Read, write, speak, and understand English.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
• Be able to lift at least 50 lbs.