Customer Solutions Specialist

If you're passionate about building lasting customer relationships and driving their success, then this is your opportunity.

Thrive in a dynamic, collaborative environment where teamwork fuels creative problem-solving and exceeding expectations is the norm. Become a champion for our customers, going the extra mile to ensure their satisfaction through proactive communication, insightful solutions, and unwavering dedication.

• Customer Champion: Own relationships, drive satisfaction, act as "Voice of the Customer," resolve complex issues.
• Efficient Problem Solver: Maintain professionalism, find timely solutions, follow up for resolution, build positive rapport.
• Data Guardian: Ensure accurate records, maintain sales & customer data integrity, adhere to compliance requirements.
• Collaborative Operator: Work seamlessly with production, procurement, etc., to meet project deadlines.
• Continuous Improvement Advocate: Identify process improvements, embrace lean principles, drive customer experience enhancements.
• Team Player: Effectively participate in a collaborative environment, promote company goals with a positive attitude.
• Quality Guardian: Ensure compliance with quality control standards and company policies.

Qualifications:

• Associate's Degree along with 2 years of work experience in a customer service or account manager role, preferably in aerospace or manufacturing
• Strong organizational and time management skills
• A passion for customer service and exceeding expectations
• Ability to work independently and as part of a team
• Strong computer skills (experience in customer relationship management (CRM) software preferred
• Bachelor's degree preferred