Healthcare Sr Customer Service Manager

Core Linen Services is a leader in hospital and hospitality laundry processing services around the country. Our focus is on service, quality and safety which enable our clients to provide essential services to their patients and guests. The Company operates across 20+ states and is a portfolio company of H.I.G. Capital, based in Miami, FL.

Job Summary:
 

Working as a Laundry Strategic Account Manager, you are responsible for being a resource, educator, trainer, and problem solver between each client/customer and Crothall’s management team to ensure that all aspects of the linen program are consistently achieved.
 

Key Responsibilities:

• Provides customer relationship integration at multiple levels to include issues related to quality, customer service, product utilization, billing and collection monitoring, analytics & information systems between Crothall and the customer’s facilities
• Responsible for inventory management, linen par levels, and implementing Crothall’s Linen Cost Management systems and procedures
• Addresses customer issues promptly with immediate follow up
• Sets up and coordinates Linen Committee
• Performs and manages internal distribution analysis; LOIS utilization (Linen Opportunity & Impact Study)              
• Conducts par level analysis and adjusts as necessary
• Performs product line evaluations utilizing linen specification expertise
• Responsible for linen security opportunities and physical inventory coordination          
• Infection control knowledge
• Healthcare Laundry Accreditation Council knowledge and training  
• Implements laundry specific Quality Assurance (QA) program between the laundry provider and customer in coordination with HCAHPS scores at hospitals
• Coordinates with Infection Control Practitioners from each hospital system to ensure that Crothall’s laundry is in compliance with the accounts Hospital's Infection Control Plan and surpasses any applicable State regulations
• Implement the Crothall Linen Cost Management program of utilization & inventory management

Preferred Requirements:

• Excellent verbal and written communications skills
• Ability to make presentations to groups of varying sizes
• Possess a motor vehicle driving record acceptable to Crothall/Compass Policies & Procedures
• Ability to travel with overnight stays up to an estimated 20% of the time
• Minimum of two years college education or previous account managementexperience

Core Linen Services is an equal opportunity employer.  At CLS, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.   Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: CLS will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance) Associates at Core Linen Services will be compensated commensurate with experience, which includes an attractive base salary and benefits. •Medical •Dental •Vision •Life Insurance/AD •Disability Insurance •Retirement Plan •Paid Time Off •Holiday Time Off (varies by site/state) •Flexible Spending Accounts (FSAs)