Healthcare Sr Customer Service Manager

Job Summary:
 

Working as a Laundry Strategic Account Manager, you are responsible for being a resource, educator, trainer, and problem solver between each client/customer and Crothall’s management team to ensure that all aspects of the linen program are consistently achieved.
 

Key Responsibilities:

• Provides customer relationship integration at multiple levels to include issues related to quality, customer service, product utilization, billing and collection monitoring, analytics & information systems between Crothall and the customer’s facilities
• Responsible for inventory management, linen par levels, and implementing Crothall’s Linen Cost Management systems and procedures
• Addresses customer issues promptly with immediate follow up
• Sets up and coordinates Linen Committee
• Performs and manages internal distribution analysis; LOIS utilization (Linen Opportunity & Impact Study)              
• Conducts par level analysis and adjusts as necessary
• Performs product line evaluations utilizing linen specification expertise
• Responsible for linen security opportunities and physical inventory coordination          
• Infection control knowledge
• Healthcare Laundry Accreditation Council knowledge and training  
• Implements laundry specific Quality Assurance (QA) program between the laundry provider and customer in coordination with HCAHPS scores at hospitals
• Coordinates with Infection Control Practitioners from each hospital system to ensure that Crothall’s laundry is in compliance with the accounts Hospital's Infection Control Plan and surpasses any applicable State regulations
• Implement the Crothall Linen Cost Management program of utilization & inventory management

Preferred Requirements:

• Excellent verbal and written communications skills
• Ability to make presentations to groups of varying sizes
• Possess a motor vehicle driving record acceptable to Crothall/Compass Policies & Procedures
• Ability to travel with overnight stays up to an estimated 20% of the time
• Minimum of two years college education or previous account managementexperience