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  • Arvato De Mexico, SA DE C.V., Corporativo San Jeronimo Piso 7,, Monterrey, MX-NLE, MEX ● Req #6997
    Friday, November 29, 2024
    Position Title: Quality Coach Department: Quality Reporting to: Quality Supervisor Compensation Band/Level:1B Position Summary: The Quality Coach provides Transaction Monitoring support or Sales Verification support (as applicable) requirements for a program or a vertical account either within a site and/or across multiple locations. This incumbent will conduct both Process Level and/or Agent Level contact Interactions between a Contact Center Representative and our client’s End User. This i ... More
  • Arvato De Mexico, SA DE C.V., Corporativo San Jeronimo Piso 7,, Monterrey, MX-NLE, MEX ● Req #6995
    Friday, November 29, 2024
    Position Title:   Specialist: Quality and Training Department:    Quality                                                             Reporting to:   Quality Supervisor Compensation Band/Level: Non Exempt 2B     Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deli ... More
  • Arvato De Mexico, SA DE C.V., Corporativo San Jeronimo Piso 7,, Monterrey, MX-NLE, MEX ● Req #6996
    Tuesday, November 26, 2024
    Job Description:   IREP Agent has to Investigate and respond to the escalation tickets on a daily basis related to the I&R operation as a External Partner support and their relevant needs. Interacts with Netflix Counterparts in regards of escalations for further support. Evaluates daily activities for a proper ticket distribution among peers. Always making sure to follow and review guidelines and procedures. Responsible for identifying trends. Participates in projects and assists other I&R depa ... More
  • Arvato De Mexico, SA DE C.V., Corporativo San Jeronimo Piso 7,, Monterrey, MX-NLE, MEX ● Req #6990
    Friday, November 22, 2024
    Position Summary: The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction   Overall Responsibilities: Handle pre and post reservation inquiries by phone, e-mail and fax; Handle customer requests by phone and e-mail; Modify, change and/or cancel existing reservations; Make outbound calls ... More
  • Arvato De Mexico, SA DE C.V., Corporativo San Jeronimo Piso 7,, Monterrey, MX-NLE, MEX ● Req #6971
    Friday, November 15, 2024
    Position Summary: The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction   Overall Responsibilities: Handle pre and post reservation inquiries by phone, e-mail and fax; Handle customer requests by phone and e-mail; Modify, change and/or cancel existing reservations; Make outbound calls ... More
  • Arvato De Mexico, SA DE C.V., Corporativo San Jeronimo Piso 7,, Monterrey, MX-NLE, MEX ● Req #6908
    Wednesday, October 23, 2024
    Agente de servicio telefonico para Plataforma de Streaming.   Resumen del puesto:   Este puesto es responsable de proporcionar resolución de problemas y experiencias a clientes de clase mundial para consultas de servicio básicas. Esta posición apoya a los clientes clientes en las áreas de soporte técnico y de servicio. La persona en esta posición debe poseer una sólida experiencia en servicio al cliente y habilidad para la resolución de problemas; tener un espíritu emprendedor con iniciativa ind ... More
  • Arvato De Mexico, SA DE C.V., Corporativo San Jeronimo Piso 7,, Monterrey, MX-NLE, MEX ● Req #5791
    Thursday, March 21, 2024
    TENGA EN CUENTA: si uno de nuestros empleados actuales lo recomienda para nuestra empresa, indique su nombre en la solicitud. 1) Verá una pregunta sobre cómo se enteró del trabajo: seleccione Referencia de empleado. Luego, 2) en la siguiente línea, indique el NOMBRE COMPLETO del empleado que lo refirió al trabajo.     Resumen de posición:   El candidato seleccionado será responsable de interactuar con los clientes dentro del negocio de nuestro cliente. El enfoque clave de este rol es agilizar la ... More