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116 Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines ● E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Quezon City, Metro Manila, Philippines ● Req #6983Monday, November 18, 2024Position Summary: An energetic, highly self-motivated Sales Leader who enjoys making a difference, being part of a team and takes pride in their career to work in a fast-paced office. This role will be responsible for ensuring the sales operation is meeting/exceeding targets, goals and operational KPIs with ownership of all content and content delivery systems for the sales team. This includes both Consumer and B2B environments. This position is responsible for supporting frontline (customer fac ...Read more about Eastwood | Operations Supervisor - GCFMore
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116 Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines ● E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #6981Monday, November 18, 2024Company Summary: Majorel (dba Arvato) supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of tru ...Read more about Eastwood | Operations (Level I) Manager - SEOMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6972Sunday, November 17, 2024Position Summary: The Quality Manager oversees the Contact Center Quality program and provides direct support for Transaction Monitoring requirements, or Sales Verification or other requirements for a program or a vertical account either within a site and/or across multiple locations. This incumbent will supervise all personnel assigned to the quality program. This individual is responsible for the accuracy of evaluations, analysis and overall performance of Transaction Monitoring (Quality Coach ...Read more about Clark | Quality Manager - Premium Hi-Tech Audio DeviceMore
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116 Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines ● E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #6969Wednesday, November 13, 2024Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneu ...Read more about Eastwood | Procurement Specialist IIMore
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116 Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines ● E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #6968Wednesday, November 13, 2024Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneu ...Read more about Eastwood | Procurement Assistant ManagerMore
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #6909Tuesday, November 12, 2024Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team s ...Read more about Alabang | Operations Supervisor | Automotive AccountMore
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Majorel Philippines Corp., 5th Floor eNtec1 Building, Teresa Avenue, Angeles CIty, PH-PAM, PHL ● Req #6883Monday, November 11, 2024Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline agents by handling consult calls and escalations. Overall Responsibilit ...Read more about Clark | Operations Supervisor - Premium IT Account (12532)More
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Majorel Kenya Limited, Fairdeal plaza 1st Floor, Mombasa, KE-28, KEN ● Req #6931Sunday, November 10, 2024Customer Service Representative Responsibilities Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries via phone and through emails and chats. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out to enable you respond to customer inquiries efficiently. Keeping records of customer interactions, transactions, comments, an ...Read more about Kenya | Customer Service Representative | MombasaMore
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116 Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines ● Quezon City, Metro Manila, Philippines ● Req #6911Thursday, October 24, 2024We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consult ...Read more about Eastwood | Trainer - Search Engine OptimizationMore
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Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS ● Req #1975Thursday, October 24, 2024We are looking for enthusiastic Customer Service Representative (Japanese Speaking) to join our team supporting the World's Leading Travel account. In this role, you are responsible for providing overall reservations and related support to customer via phone and email. Let's join #MajorelOneTeam today! Why Join Us? Competitive remuneration package (Basic Salary + Language Allowance + Generous KPI bonus program + Shift Allowance + Annual Increment). RM3000 flexi benefit pe ...Read more about Malaysia | Customer Service Representative (N1/N2/Native Japanese Speakers) | BPO - Call Center: Hospitality/Travel ProjectMore
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Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS ● Req #1976Thursday, October 24, 2024We are looking for enthusiastic Customer Service Representative (Japanese Speakers) to join our team supporting the Multinational E-commerce account. In this role, you are responsible for providing overall support to customer who use ecommerce site via phone and chat. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Apply today and let’s join #MajorelOneTeam! Why Join Us? Competitive remuneration package (Basic Salary ...Read more about Malaysia | Customer Service Representative (N1/N2/Native Japanese Speakers) | BPO - Call Center: E-commerce ProjectMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6783Sunday, September 15, 2024Position Summary: The Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost-effective strategies to deliver on service level agreem ...Read more about Clark | Workforce Supervisor - WFM (PIT)More
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6745Wednesday, September 4, 2024Position Summary:The Operations Manager oversees the daily performance of call center supervisors and their respective teams. This includes the analysis and review of the day-to-day operations, budget management, team development, and client satisfaction Overall Responsibilities: • Lead, manage and develop supervisors through interactions and motivation• Foster a culture of team spirit and hospitality• Highly visible and accessible to team via floor presence• Perform supervisor dutie ...Read more about Clark | Operations Manager - Client TechnologyMore
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116 Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines ● Req #6693Tuesday, August 20, 2024Position Summary: The B2B Sales Operations Manager will work collaboratively to develop and execute a global strategy for sales operations and client retention. This role involves creating and implementing strategies focused on driving B2B sales and retaining clients. The B2B Sales Operations Manager will play a key role in developing and continuously analyzing key performance indicators (KPIs). By understanding the underlying behaviors behind these KPIs and create action plans. These actions sh ...Read more about Eastwood | Senior Sales Operations Manager - Search Engine AdvertisingMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6687Monday, August 19, 2024Position Summary: The Workforce Scheduling and Forecasting Specialist is key to the success of the business unit. This is a workforce management position responsible for analyzing and validating forecasted volume and building staffing/scheduling plans to incorporate and/or meet business unit plans, productivity and service objectives. This is a specialized workforce management role, reporting to the Workforce Manager. The specialist develops queue and overhead forecasts for long and short term p ...Read more about Clark | Forecasting & Planning Analyst - WFMMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6611Sunday, July 28, 2024Position Summary: The incumbent must be detail-oriented with a strong focus on accuracy and timeliness. The role requires extensive experience in data analysis and an innovative focus on developing reports for all contact centers. Incumbent supports the daily operations performance of the contact center team. This includes the analysis and review of the day-to-day service performance, as well as overall client, contact center and associate performance reporting. Collects and extracts data fro ...Read more about Clark | Reporting Analyst I - WFMMore
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Majorel Philippines Corp, 8th and 9th Floor. Vector 3 Bldg., Quezon City, PH-NCR, PHL ● Req #6601Thursday, July 25, 2024Position Summary: The Recruiter plans, coordinates and conducts the sourcing, screening and selection activities of an assigned area. May assist with orientation functions as required. Incumbent is familiar with a variety of the concepts, practices and procedures, and relies on extensive experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected. Work is performed within broadly defined areas of regulations and procedures, and may be reviewed an ...Read more about FindHR | Recruiter (Support & Leadership) - EastwoodMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6500Sunday, June 23, 2024Position Summary:The Workforce Manager is responsible for overall management & direction of the workforce team. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost effective strategies to deliver on service level agreements Overall Responsibilities: M ...Read more about Clark | Workforce ManagerMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6497Sunday, June 23, 2024Position Summary:The Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost-effective strategies to deliver on service level agreeme ...Read more about Clark | Workforce SupervisorMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #6483Friday, June 21, 2024Position Summary: Responsible for providing industry-leading customer service while meeting the quality and schedule expectations of the company’s customers. Provides advice and supports to business owners regarding advertising on the internet. Retain and grow ad spend of assigned MSFT Advertising advertisers from the time they book a MSFT Ad Studio ad campaign through the end of their first full quarter (max 180 days) Overall Responsibilities: Become an expert in MSFT ad products, effect ...Read more about Eastwood | Sales Support Representative - CSR IIIMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6464Wednesday, June 19, 2024Position Summary:This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team sup ...Read more about Clark | Operations Supervisor - CloudMore
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116 Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines ● Req #6466Tuesday, June 18, 2024Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer ...Read more about Eastwood | Customer Service Representative III (CSR III) - Online AdvertisingMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6436Monday, June 17, 2024Position Summary:The Workforce Manager is responsible for overall management & direction of the workforce team. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost effective strategies to deliver on service level agreements Overall Responsibilities: M ...Read more about Clark | Workforce Manager - WFMMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6369Monday, June 10, 2024Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. presales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team su ...Read more about Clark | Operations Supervisor - Client Technology BIMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6303Friday, June 7, 2024Position Summary:This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team sup ...Read more about Clark | Operations Supervisor - CloudMore