Director, Product Management

Aline is a leading SaaS company headquartered in Louisville, Kentucky, specializing in innovative technology solutions for the senior care industry. Our mission is to enhance collaboration and operational efficiency for senior living communities by providing cutting-edge tools that empower care providers, streamline workflows, and improve resident experiences.

With a strong foundation in CRM, automation, and data-driven insights, we are transforming how senior care organizations manage sales, marketing, and customer engagement. Our team is dedicated to driving innovation in an industry that directly impacts the well-being of seniors and those who care for them.

Aline is a remote-friendly company, offering flexibility while fostering a culture of collaboration and connection. While our headquarters are based in Louisville, KY, our team members are located across the country, working together to build solutions that make a meaningful difference.

As we continue our rapid growth, we are seeking passionate and driven professionals who want to contribute to a company that values innovation, purpose, and people-first technology.

Position Overview

As a Director, Product Management you will lead the CRM Product Management team overseeing Aline’s Sales & Marketing CRM product portfolio and ensure product roadmaps are developed and implemented to address key requirements and business goals; develop the strategy to enhance process improvements and drive performance and efficiency; and regularly meet with team members and customers to understand key issues and opportunities and what is needed from the product.

Responsibilities

• Leads a team that is tasked with enhancing product value, developing new features and benefits, improving product performance, improving the customer experience, testing / researching new innovations and managing the product lifecycle from start to finish
• Works with leadership team to create product plans and roadmaps
• Ensures team’s activities are advancing key metrics and products and releases are launched correctly and on scheduled basis
• Gathers and analyzes feedback from partners and prospects, sales and marketing, operations, senior housing industry trends and insights to determine product strategy, roadmap, and priorities
• Leads the execution of consumer research and competitive intelligence to further support the rationale for product strategy
• Develops product briefs, business cases, product requirement documents, use cases and customer stories for new features
• Supports Business Development and Account Management in sales efforts with prospects and partners
• Manages product lifecycle including ensuring roadmap supports profitability
• Partners with marketing team to establish product positioning and key messaging
• Collaborates with the Support Team whenever necessary to expedite issue resolution.
• Refines and manages the evolution of Product Management processes
• Serves as a team leader and coach
  
  

Qualifications

• Increased levels of responsibility for product management or product development
• Experience in developing digital products and solutions that encompass mobile and web
• Proven track record of 7+ years of new product development, implementation & management
• Familiarity with Agile framework
• "Roll-up-your-sleeves" entrepreneurial, agile startup attitude
• Demonstrated analytical and decision-making skills
• Creative problem solver
• Proficiency in navigating people, conflict, and resource management
• Natural ability to relate to customers and prospects
• Collaborative, team player
• Strong planning & organizational skills
• Strong interpersonal and verbal/written communication skills