Solutions Consultant

Deliver even more than a number; make a difference by giving back to an industry and a company that helps Senior Citizens! Aline offers a mission-driven opportunity as an industry leader in the end-to-end senior living management technology market. Our customer-focused solutions drive user satisfaction through increased operator, resident, and responsible party engagements.  In short, we’re helping our customers deliver better client outcomes and experiences across the country.

In this role, the Solutions Consultant will be responsible for participating in analyzing and advising prospect and clients alike, driving new and additional business for Aline.  More specifically, they will be responsible for uncovering executive and user-level goals and challenges and then presenting strategic and in-depth product demonstrations that create ROI and value. The solutions consultants will also be responsible for revenue enablement across sales, marketing and partnerships at Aline. This will include creating scripts, certifications, and other enablement documentation to ensure all revenue teams are up to date on Aline’s offerings.

Essential Functions:

• Maintain an expert level of knowledge on Aline’s products and services.
• Consult with prospects and customers to evaluate their current situation and determine critical business needs and process workflows.
• Assist Account Executives / Client Account Executives in building a business case for operational impacts and financial ROI.
• Respond to prospects’ and clients' technical needs and questions onsite, via phone, written communication, and/or in-person/electronic presentations in conjunction with the Account Executive / Client Executive.
• Assist in delivering Aline’s value proposition for multiple product lines to prospects via phone calls, technical presentations, product demonstrations, and written communications.
• Document prospects and customer needs uncovered in the sales process and relay information to Product Management, Engineering, Marketing and other internal Aline  teams as necessary.
• Assist the partnership and executive team in delivering demonstrations, enablement, and training to potential customers, partners, and acquisitions Prepare,  customize and deliver  sales collateral and/or demos, particularly for strategic accounts.
• Assist the sales team in the completion and delivery of RFPs.
• Work closely with product, implementations, corporate support, and other key stakeholders.
• 75% of role is focused on SC work/25% on enablement
• Travel up to 50% as business dictates

Qualifications:

• Bachelor’s degree preferred.3-5 years SaaS experience as a Solutions Consultant with financial business operations experience
• High level of business acumen and proven track record, delivering results.
• Experience in a B2B SaaS solution sales process, with multiple product lines
• Ability to ask questions around difficult, complex concepts to a range of audiences and personas.
• Outstanding communication skills verbal, written, and presentation skills with public speaking.
• Professional-level knowledge of MS Products with the ability to translate abstract themes and workflows into visual presentations.
• You are highly organized with the ability to schedule internal and external meetings in a fast-paced, growth-oriented team.
• Familiarity with Senior Living or real estate business operations is a plus
• Ability to negotiate in both challenging and collaborative environments.