Contact Center - Customer Service Representative

Aline is a leading provider of contact center solutions for senior living communities, specializing in proactive outreach to engage prospects and their families. Our team supports senior living communities by conducting outbound calls to nurture leads, follow up on inquiries, and schedule tours—helping prospects find the ideal living arrangement tailored to their needs.

We are seeking **Outbound Customer Service Representatives** to join our growing team in supporting the senior living communities we partner with. The ideal candidate will be proactive, results-driven, and comfortable with outbound calling. This remote position requires strong communication skills, attention to detail, and a positive attitude.

Shifts include:
**Weekdays: Monday to Friday**: 5:00 PM – 9:00 PM (MT)
**Weekends: Saturday to Sunday**: 8:00 AM – 4:30 PM (MT) or 10 AM-6:30PM (MT)

Our comprehensive training program ensures you receive the tools and resources you need to succeed. Join us and become part of a team dedicated to making a difference in the lives of seniors and their families.

Responsibilities

- Conduct outbound calls to follow up with prospects, nurture leads, and schedule community tours.

- Manage call lists, prioritize outreach, and track interactions to maximize conversion rates.

- Provide accurate and compelling information about senior living communities, offerings, and processes.

- Document all outbound activities and prospect details accurately in the CRM system.

- Meet or exceed outbound performance metrics, including **call volume, contact rates, and tour scheduling goals.

- Engage with prospects empathetically and professionally, understanding their needs and providing tailored recommendations.

- Handle objections, answer questions, and encourage next steps, such as scheduling tours or follow-ups.

- Collaborate with team members and supervisors to improve processes and share insights.

- Maintain knowledge of partner communities, services, and industry trends.

- Adhere to company guidelines for data security, privacy, and compliance with all regulations.

- Demonstrate initiative to **proactively identify opportunities** for improving outreach and engagement.

Qualifications

- High School Diploma (or equivalent) required.

- Outbound Sales or Call Experience: Previous experience in outbound calling, sales, or lead generation preferred.

- Strong Communication Skills: Clear, professional verbal and written communication.

- Results-Oriented: Ability to meet and exceed outbound KPIs.

- Adaptability: Comfort with a fast-paced environment and changing priorities.

- Problem-Solving Ability: Analytical mindset to handle objections and resolve issues efficiently.

 -Time Management: Proven ability to manage call schedules and follow-up tasks effectively.

- Empathy and Patience: Ability to connect with prospects and build trust through meaningful conversations.

- Technical Proficiency: Familiarity with CRM systems and call management tools preferred.

- Resilience: Comfortable with high-volume calling and handling rejection professionally.

Join Our Team

If you are passionate about connecting with people, proactive outreach, and helping families navigate senior living options, we encourage you to apply. This role offers the opportunity to make a real impact while working as part of a supportive, outbound-focused team.

Note: This position requires stable internet and computer access for remote work. Duties are subject to reasonable accommodation for individuals with disabilities.