Certinia PSA Business Systems Administrator

Business Systems Administrator 

ROLE PURPOSE

Signant Health has embarked on an Enterprise IT application improvement strategy to “Enable Your Best Work.” We are currently searching for a Business Systems Administrator to work as part of the Business Unit IT team with an emphasis on supporting our Certinia (formerly FinancialForce) implementation and related systems.

The ideal candidate will have a good business mind and a proven ability to work with the business units to understand their processes, identify and address problems.

KEY ACCOUNTABILITIES

• Manage and maintain Certinia’s PSA environment, including access management, system configurations, updates, and integrations.
• Provide technical support and troubleshooting for Certinia-related issues.
• Create and maintain system documentation in alignment with the business units.
• Understand the business processes and key strategies of the business unit to identify problems and improvements that IT systems and processes can address.
• Support cross-platform governance and collaboration – coordinates with the Salesforce admins, Enterprise Solution Services and Senior Manager, Certinia solutions to protect the integrity of the data, workflows and automations connected to Certinia.
• Own the responsibility for quality and timely delivery of solutions to the business unit.

KNOWLEDGE, SKILLS & ATTRIBUTES

• Bachelor’s degree in business administration, IT or related field, or knowledge acquired through equivalent experience.
• Direct experience with the Certinia ERP/PSA environment, including system configurations, reporting.
• Three (3) years of hands-on experience with Certinia applications.
• Certinia PSA/ERP certifications, Salesforce certified Administrator preferred.
• Exceptional self-leadership, time management, facilitation, and organizational skills.
• Strong documentation, process mapping and communication skills, being able to communicate complex technical matters in an easy-to-understand way.
• Excellent verbal communication skills.
• Ability to manage numerous business relationships in a professional manner, including managing multiple concurrent projects across stakeholders.