Service Delivery Specialist

Join Our Team as a Service Desk (Delivery) Specialist! (Remote - Santiago, Chile)

Must have strong professional verbal and written English communication.

Are you ready to take on a key role in our IT team?

We are currently seeking a talented Service Desk (Delivery) Specialist to spearhead incident management and contribute to exciting projects. As a specialist, you will play a critical role in providing top-notch IT support for the global end-user community, including remote workers. This involves device support and deployment, lifecycle management, end-user training, collaboration services, and administration of other business applications.

What You’ll Do:

• Incident management: BAU and BreakFix Tickets—Providing Level 1 and Level 2 IT support for the global end-user community, including remote workers. This involves device support and deployment, lifecycle management, end-user training, collaboration services, and administration of other business applications.
• Project Contribution: Assist in deploying new services within assigned project teams.
• Security and Compliance: Use incident logging to Work with the service security team to ensure that all end-user devices are compliant.
• Asset Coordination: for new joiners and leavers in LATAM regions, including maintaining an accurate inventory.
• Other responsibilities will be assigned as required.

 What You Bring:

• Associate's degree in computer science or communications.
• Exceptional written and verbal English skills are a must.  
• At least two years of experience in End User Support.
• Proficiency in Azure Active Directory, Bitlocker, and Defender ATP. Microsoft operating systems (Windows 11, Windows Virtual Desktops). Mac OSX
• Knowledge of Office 365 environment, including Email, SharePoint, Teams, and OneDrive.
• Familiarity with the deployment of smartphones (Android/iOS).
• Strong training development skills, communicating complex technical matters in an easy-to-understand way. 
• Ability to engage effectively with all levels of the organization.
• A team-oriented individual with excellent communication and interpersonal skills and a strong desire to learn and grow.

Apply now and become an important part of Signant Health's journey!

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