Customer Service Coordinator

We mengen zorg & creativiteit om de wereld te voeden

Griffith Foods is een internationale productontwikkelingspartner, actief in de voedingsmiddelenindustrie. We zijn gespecialiseerd in de ontwikkeling en productie van hoogwaardige voedingsingrediënten, die we wereldwijd leveren aan zowel internationale als regionale voedingsbedrijven.

Als familiebedrijf dragen we al meer dan honderd jaar zorg voor mensen. Griffith Foods heeft een uitstekende reputatie opgebouwd op vlak van collaboratieve innovatie. Onze mensen geven om elkaar, om onze klanten en om de consument. We helpen onze klanten om betere producten te ontwikkelen en zetten ons actief in voor een mooiere, duurzamere wereld.

Meer informatie over Griffith Foods kan worden teruggevonden op www.griffithfoods.com.

We are seeking a customer centric and detail-oriented Customer Service Specialist - Export & Import to join our team. This role is critical in ensuring seamless coordination of import and export activities while delivering exceptional service to our customers.

Key Roles& Responsibilities

Customer Service

• Serve as the primary point of contact for customers mostly outside of the European Union, addressing inquiries and resolving issues promptly.
• Foster positive relationships with clients to ensure high levels of satisfaction and repeat business.

Order Fulfillment

• Manage the end-to-end order fulfillment process, including item setup, order entry, shipping, returns, and credit notes.
• Collaborate with internal teams to ensure accurate demand forecasting, customer inventory control and ensuring timely and correct delivery to international customers.

Export & Import

• Coordinate export and import shipments, ensuring compliance with local and international regulations.
• Prepare and manage required shipping documentation, including invoices, packing lists, certificates of origin, health certicates and customs declarations.
• Liaise with freight forwarders, customs brokers, and carriers to ensure timely delivery of goods. ·
• Monitor shipment progress and proactively address delays or disruptions.

Documentation

• Stay updated on import/export regulations.
• Ensure adherence to Griffith Foods' internal regulatory policies.
• Maintain accurate records of shipments, orders, and communications for audit and reporting purposes to customs.

Collaboration

• Work closely with internal departments, including Supply Chain, Sales, Quality and Production, to align customer service operations with overall business goals.
• Support cross-functional initiatives to improve processes and enhance customer experiences.

Functional Knowledge

• Education: Bachelor’s degree in Business Administration, Supply Chain, International Trade, or a related field

• Experience: 3+ years in a similar role, preferably within the food or FMCG industry. 

• Strong understanding of import/export logistics, incoterms, and customs regulations.

• Familiarity with ERP systems and Microsoft Office.

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Problem-solving mindset with attention to detail.

• Languages: Proficiency in Dutch and English; additional languages are a plus.

Business Expertise

• Customer Service Expertise
• Customer Needs Analysis: Ability to deeply understand customer business models (e.g., foodservice, protein processors, snack processors, QSR)
• Relationship Management: Expertise in managing long-term B2B relationships, nurturing loyalty, and driving repeat business.
• Complaint Resolution and Continuous improvement mindset: Skills in resolving customer issues, addressing complaints, and implementing feedback to improve service deliver

Leadership

• Proactive problem-solving abilities with a focus on customer satisfaction and process optimization.
• Flexibility and adaptability to respond to changing customer needs and market conditions.

Problem Solving

• Proactively identify and resolve customer issues, including order inaccuracies, delivery delays, and quality complaints.
• Manage high-pressure situations with empathy and clear communication, ensuring swift resolutions and maintaining strong relationships.
• Prioritize tasks effectively, balancing competing demands from customers and internal stakeholders to meet business objectives.

Interpersonal Skills

1. Communication Skills

• Ability to articulate information clearly and effectively to customers, teams, and stakeholders.
• Ensures customer needs are understood internally while providing transparent updates and solutions externally.

2. Empathy and Customer-Centric Approach

• Understands customer perspectives and works to address their concerns with care and urgency.
• Builds strong relationships by anticipating needs and delivering tailored support.
• Demonstrates emotional intelligence in handling complaints or high-pressure scenarios.

3. Teamplayer

• Likes to work in an international team.
• Ability to be flexible and agil.

Werken bij Griffith Foods

We zijn een zorgzaam familiebedrijf waar iedereen de mogelijkheid krijgt om te groeien, zijn of haar persoonlijk ‘doel’ te verwezenlijken en voldoening te vinden in zijn of haar werk. Wij steunen elkaar en tonen wederzijds respect.

We geloven in doen wat juist is, vooral wanneer dat niet vanzelfsprekend is, en we zijn ons ervan bewust dan ons succes afhangt van dat van onze klanten. We wisselen dan ook vaardigheden, kennis en ideeën uit om zo uitzonderlijke producten en oplossingen te kunnen aanbieden.

We waarderen diversiteit onder onze mensen en respecteren elkaars culturele en individuele verschillen. We weten dat in onze verscheidenheid onze unieke kracht schuilt. Alle gekwalificeerde kandidaturen zullen dan ook in overweging worden genomen, ongeacht ras, huidskleur, geloofsovertuiging, geslacht, genderidentiteit of -expressie, seksuele geaardheid, nationaliteit, erfelijke kenmerken, lichamelijke en/of geestelijke beperkingen of leeftijd.

Indien je omwille van een beperking bijstand of hulp kan gebruiken, gelieve ons dan te contacteren via recruiting@griffithfoods.com.