Purpose of the position:

We are seeking a customer centric and detail-oriented Customer Service Specialist to join our team in Munster.

This role is important to ensuring seamless coordination activities while delivering exceptional service to our customers in the DACH region.

Responsibilities:

Customer Service

• Serve as the primary point of contact for customers for DACH region , addressing inquiries and resolving issues promptly.
• Foster positive relationships with clients to ensure high levels of satisfaction
• Checking which processes may be improved to improve service
• Regularly check the service level of your accounts

Order Fulfillment

• Manage the end-to-end order fulfillment process, including item setup, order entry , returns, and credit notes.
• Collaborate with internal teams to ensure accurate demand forecasting, customer inventory control
• Daily monitoring the required shipping dates in orders
• Follow procedures relating to inventory control to avoid dumps

Shipping

• Monitor shipment progress and proactively address delays or disruptions.
• Checking delivery issues

Collaboration

• Work closely with internal departments, including Supply Chain, Sales, Quality and Production, to align customer service operations with overall business goals.
• Support cross-functional initiatives to improve processes and enhance customer experiences.

Requirements

• Education: Bachelor’s degree in Business Administration, Supply Chain, International Trade, or a related field.
• Experience: 3+ years in a similar role, preferably within the food or FMCG industry.
• Strong understanding of import/export logistics, incoterms, and customs regulations.
• Familiarity with ERP systems and Microsoft Office
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Problem-solving mindset with attention to detail.
• Languages: Proficiency in German and English;  additional languages are a plus.

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