グリフィスフーズは、グローバル企業として世界中のビジネスパートナーに幅広い製品を提供しています。製品開発パートナーとして、高品質な食品素材を提供する食品メーカーです。当社の製品には、調味料ブレンド、ドライミックス、コーティング、生地ブレンド、パン粉、フレーバー、ソース、およびスナック食品や加工肉や調理済みの食事まで幅広い用途で使用される食品素材が含まれます。私たちのお客様には、菓子メーカー、食品加工メーカー、外食経営者、食料品小売業者が含まれます。

Position: Customer Service Coordinator

Location: Monterrey, Nuevo León

Summary:

Team Lead of Customer Service Team. Provides frontline support to Stategic Customers throughout the sales cycle, from order reception and processing to the delivery of requested products, assuring a sustainable service level (95% OTIF).

Major duties & Responsibilities:

Supervises and guides the Customer Service Representatives
Training and support to the CS Team
Builds and cultivates relationships with customers.
Promotes meetings with other areas in order to solve problems.
Maintains regular communication with sales and customers and carries out order-entry process.
Coordinates and follows up on sales orders, along with other departments (planning, production, procurement, logistics, warehousing, quality and sales) to meet required delivery dates.
Resolves sales and customers' inquiries and supports them in emergency situations.
Identifies out or in rule orders according to the decision grid for the CS department.
Promotes customers' adherence to supply agreements and inventory policies (MTS, MTO, MTO-E, MOQ).
Negotiates lead time for sales orders, with customers or internally.
Negotiates, monitors and communicates order status to internal and external customers.
Receives, processes and monitors customer complaints and/ or material rejections.
Requests inter-plant transfers of allocated finished goods on a timely basis.
Generates and analyzes service level reports of his/her own accounts.
Participates in root cause analysis for any problem or event, and for all the missed orders.
Coordinates, along with sales and finance, the release of accounts on credit hold.

Knowledge and Experience:

Bachelor’s degree in Administrative Areas.
3 years of experience in customer service, planning, procurement, or sales areas as Team Leader.
Experience in the food industry is highly preferred.
Handling an extensive portfolio of products
Managing a high volume of purchase orders
Fully bilingual.

グリフィスフーズは、グローバル企業として世界中のビジネスパートナーに幅広い製品を提供しています。製品開発パートナーとして、高品質な食品素材を提供する食品メーカーです。当社の製品には、調味料ブレンド、ドライミックス、コーティング、生地ブレンド、パン粉、フレーバー、ソース、およびスナック食品や加工肉や調理済みの食事まで幅広い用途で使用される食品素材が含まれます。私たちのお客様には、菓子メーカー、食品加工メーカー、外食経営者、食料品小売業者が含まれます。

今すぐ応募

Customer Service Coordinator

その他の詳細