Delivery Coordinator

Nous vous offrons :
 
Culture : Rejoignez un milieu de travail solidaire et inclusif où le travail d'équipe, le respect et la communication ouverte sont au cœur de tout ce que nous faisons.
Possibilités : Un accent continu sur le perfectionnement professionnel avec de nombreuses occasions de formation et d'avancement professionnel.
Santé et bien-être : Des avantages sociaux concurrentiels dès le départ, notamment nos comptes de gestion santé et bien-être, et nos prestations de maternité supplémentaires. Accédez à notre programme d’aide aux employés pour obtenir des conseils confidentiels, un soutien en matière de santé mentale et diverses ressources pour vous aider à relever les défis de la vie.
Rémunération concurrentielle : Nous offrons une rémunération très concurrentielle garantissant que votre travail acharné et votre dévouement sont reconnus et récompensés en conséquence.
Flexibilité : Nous comprenons l'importance de l'équilibre travail-vie personnelle et nous proposons des options de travail hybride flexibles pour vous aider à gérer vos engagements personnels et professionnels.
Technologie : Travaillez avec des outils et des technologies de pointe qui vous permettent d'exceller dans votre rôle et de rester à l'avant-garde des tendances du secteur.
Accent sur la sécurité : Nous nous soucions de vous et nous nous engageons à créer un milieu de travail zéro blessure.

As a key member of the Operations Support Team, reporting to the Delivery Manager, the Delivery Coordinator will be responsible for proactively directing and dispatching the daily work schedules of Drivers to effectively and efficiently meet customer delivery needs. The Delivery Coordinator will also review and manage orders, removing obstacles and be responsible for updating and maintaining re-occurring fuel orders and daily activity within the routing system.

What you’ll do:

• Build positive, collaborative relationships with all points of contact and work collaboratively to utilize available resources to successfully meet customer needs and expectations.
• Act as the primary point of contact for Drivers, dispatching daily work and ensuring order fulfillment. Monitor the progress and execution of the work plans and adjust schedules accordingly to minimize and prevent out of gas (OOG) occurrences.
• Troubleshoot and resolve issues encountered by the Driver, including routing or scheduling issues or conflicts, and activate fleet contingency plans when necessary.
• Confirm and verify delivery appointments, reschedule appointments and complete account maintenance as required to increase efficiency and to prevent OOG occurrences and improve response / delivery time to customers. Conduct interval analysis to ensure effective and timely delivery and minimal OOG to optimize the workbench.
• Ensures customers are aware of delivery challenges that might affect their delivery.
• Collaborate with Field Management to update and provide feedback on day-to-day operations, staffing activities and the achievement of performance standards. Immediately notify the Field Management of any safety, performance and attendance issues or successes. The Market Manager, as the direct manager of the Driver, will then manage the situation accordingly, addressing performance gaps to performance standards.
• Ensure the integrity of data within the ADD ERP System & Roadnet’s Transportation Suite.
• Review, manage, and report on daily delivery transactions working with the Delivery Manager to achieve KPI targets.

What you bring:

• Successful completion of post-secondary education.
• Minimum three (3) years previous logistics and dispatch experience in a fast paced, hands on environment.
• Superior customer service skills and verbal communication skills.
• Exceptional ability to plan, organize and forecast.
• Strong ability to analyze data, including KPIs and use this information to solve problems and continuously improve performance.
• Ability to thrive in a fast paced environment that requires multi tasking and changing priorities.
• Ability to build relationships, internally and externally, and lead through influence.
• Intermediate computer skills, specifically Microsoft Office, are required.
• Intermediate to advanced experience working within an ERP (Enterprise Resource Planning) system and in the use of routing and scheduling technology. Experience with Roadnet would be considered an asset.
• Working knowledge of applicable National and Provincial regulations with respect to Propane activities would be an asset.
• Working knowledge of applicable Departments of Transportation and Employment Standards as it relates specifically to the trucking/driving and transportation of dangerous goods.
• Safety and technical knowledge, with the ability to respond effectively to emergencies.