NY UCT CSR Bilingual (Spanish/English) 40/32 Remote

Superior Plus Propane is currently seeking a highly motivated Bilingual (English/Spanish) Customer Service Representative whose role is to answer incoming calls from customers, educate and provide customers with information on our products and services, and professionally and efficiently work with customers to resolve issues in a positive manner.

Candidate must live in Rochester, NY region

Why join us: 

Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.

Competitive Compensation: We offer highly competitive compensation and a total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.

Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being.

Opportunity: A continuous focus on professional development with many opportunities for training & career growth.

Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

What you’ll do: 

• Professionally handle incoming requests and calls from customers while ensuring that issues are resolved accurately and promptly.
• Contact customers to answer inquiries, resolve concerns and create new business.
• Process orders and complete forms/applications as required to fulfill customer requests
• Employees may be required to work overtime hours when business needs require it.
• Other duties as assigned.

What you bring:

• High school diploma/GED required; college degree preferred
• Five years of customer Service experience in a high-volume call center/customer service experience
• Strong attention to detail
• Proficiency with Microsoft office (Word/Excel)
• Ability to multi-task and prioritize workload

Travel to (2) in-person meetings (spring & fall) with at least one overnight stay are mandatory. Bringing our remote team together for team building and training is imperative for the success of the team.   

As a remote worker it is your responsibility to have adequate high-speed internet that works efficiently to support the various operating systems needed to perform in this position. 

This role is for a Compressed Work Week

A Compressed Work Week will have the following work schedule: 4 x 8-hour days, in the warmest 6 months of the year (April – September) and 4 x 10-hour days in the coldest 6 months of the year (October – March).

A Compressed Work Week works well for...

• A more flexible schedule that still provides the security and benefits of a full-time job (Health Benefits, 401k plan, EAP, etc.)

• A job that fits into your life, instead of trying to squeeze life into your work schedule

• Add a business day back to your week to manage personal appointments

Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.com to let us know how we can enhance your experience.