Field Operations Supervisor

Superior Plus Propane is in search of an accomplished Field Operations Supervisor who will oversee the day-to-day activities of the customer service center.  As the Operations Supervisor, you will be able to manage the customer service center while building profitable operations that emphasize growth and revenues and maintain a unified team of employees that can provide customer service to build and grow the business.  The ideal candidate will possess strong communication and operations experience. 

Why join us:

Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.

Competitive Compensation: We offer a highly competitive compensation and total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.

Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being.

Opportunity: A continuous focus on professional development with many opportunities for training & career growth.

Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

What you’ll do:

• Advise, supervise, and direct activities of the Customer Service Center (CSC) such as: inventory, credit, service and delivery).
• Ensure daily that the CSC is performing to budget and preparing future budgets; seek ways to improve performance and build customer base.
• Handle customer service issues, assuring customer service is performed to the highest standard.
• Maintain fleet and stay on top of inspections, comply with safety policies and procedures.
• Train and develop competent personnel.
• Other items as assigned.

What you bring:

• 5-10 years of operational management experience
• BA degree is strongly preferred
• Experience in the propane industry is strongly preferred. Relevant experience includes: waste management, pest control, construction, trucking.
• Proficient in Word and Excel; ability to understand, analyze and interpret a P&L statement;
• Customer service training, propane basics and plant operation courses.
• Supervision of Others
• Conflict resolution training is helpful
• Shared responsibility for coaching Sales Staff
• Direct responsibility for Service and Delivery managers, CSR’s, Fleet maintenance/Dispatchers

Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.com to let us know how we can enhance your experience.