Client Solutions Director - LV

Who We Are…

Wherever there is legalized gambling, jurisdictions have a set of regulations by which manufacturers and operators must adhere to.  Any game or system which is released to the public must be able to show that it conforms to the required regulations. To do this, the game or system must be tested. This is where we come in. Since 1989, Gaming Laboratories International (GLI) has been the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to jurisdictions worldwide.

Why You Should Work Here…

Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits and a company culture focused on employee development.  Our team members have the opportunity to communicate and collaborate with colleagues around the world. This position offers also offers ample travel opportunity.

What You Will Accomplish Here…

As a Client Solutions Director in our Client Services Department, you will be strengthening relationships with clients while serving as an essential technical resource. Our customers are manufacturers, regulators, and operators within the Gambling industry. You will consult directly with clients to identify their needs and provide viable, efficient solutions resulting in high levels of client trust and lasting relationships. This is a customer service focused position and a natural fit for someone who thrives on helping clients solve problems and providing them with sustainable value.

This position will effectively support the Client Solutions team and ultimately our clients by focusing on the following: 

• Builds and maintains strategic relationships with assigned clients by acting as an account manager.
• Identifies and anticipates customer needs and works to deliver solutions to grow revenue.
• Identifies strategic technical and regulatory challenges for clients and offers solutions.
• Ensure performance and commercial targets are being met.
• Responsible for tracking potential changes in legislation, regulation, and regulatory interpretations in assigned markets.

• Records customer’s lifecycle data through maintenance and utilization of the CRM system.
• Collaborates closely with technical delivery teams to ensure that services offered align with market demands and client expectations.
• Provides clear, complete, and accurate proposals to clients.
• Ensures information in the CRM system is updated on a regular basis, including customer information, opportunities, contacts, and all information sales and client related.
• Reviews and analyzes weekly/monthly reports.
• Participates in tradeshows and regulatory conferences.
• Performs other duties as assigned.

How You Will Be Successful…

• You will be diligent, communicative, and collaborative.
• You will have a solid understanding of costs to delivery services and be commercial minded.
• Have excellent negotiating skills and have an ability to negotiate complex commercial agreements.
• You will know who your audience is and what your deliverables are.
• You will exercise good judgement that is in the best interest of the Company.
• You will be open minded to new processes and adaptable to change.

Education, Experience and Skills:

• A minimum of five (5) years of experience working in the gaming/gambling industry is required.
• A minimum of two (2) years of experience working in a similar problem-solving role involving technology and regulation is required. 
• Must have excellent communication and interpersonal skills with experience in collaborative decision-making across technology, sales, and customer teams.
• Must have experience creating and delivering proposals to C-Suite Executives.
• Must be comfortable with translating business challenges into solutions.
• Ability to work non-traditional hours, including weekends and holidays and extended hours beyond the traditional workweek.
• A master's degree in Business Administration or equivalent in Business related field is preferred but not required.

Location: This is an in-person, full-time position based out of our Las Vegas, Nevada Office

Schedule: Normal hours are Monday through Friday, 40 hours per week.

Salary: $120k-$145k based on experience

Travel: This position will include travel approximately 30%, both domestic and international, including occasionally on short notice.

Benefits:

• 100% employer paid health, dental, and vision Insurance for single coverage.
• Options to buy-up or add on dependents
• Optional Health and Flexible Savings Accounts
• 100% Employer Paid Life and Disability Insurance
• 20 Days Paid Time Off (Per Year)
• 401K Savings Plan with 100% match up to 3% of your salary
• Annual Discretionary Bonus
• Anniversary Reward Bonus
• Educational Assistance Program
• Additional Mental Health Benefits through our Employee Assistance Program
• Voluntary Pet, Accident, and Critical Event Insurance

Gaming Laboratories International (GLI) is a gaming services company.  Any of our employees may be required to obtain a gaming license within one or multiple gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.

This job description should not be interpreted as all-inclusive; it is intended to identify the major responsibilities and requirements of the job.  The incumbent may be requested to perform other job-related tasks and responsibilities than those stated above.

GLI is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.