Customer Service Engineer I

About the opportunity:

We are looking for a Customer Service Engineer- Chicago 

Responsibilities:

• Coordinate equipment repairs and maintenance accurately allowing enough time for transit and testing
• Provide timely and effective technical support to meet the customers’ expectations via telephone or in person
• Develop and maintain good customer relationships
• Evaluation services to engineering for software and hardware changes and the evaluation of new products and designs for the Marketing department
• Troubleshoot and resolve Network issues i.e. connectivity, applications, Internet, Web, WAN, e-mail and infrastructure
• Repair, and update products and software
• Ability to diagnose and repair Digital Projectors and Digital systems
• Perform emergency services at the client’s locations as needed to ensure the full functionality of AV systems and related equipment
• Support live events/screening
• Provide detailed technical documentation relating to all functions performed
• Provide technical phone support and field response on call
• Install and document the installation of AV products and related equipment
• Perform scheduled preventative maintenance to ensure optimum operation and a minimum of down time of AV systems
• Perform emergency services at the client’s locations as needed to ensure the full functionality of AV system and media systems
• Provide detailed technical documentation relating to all functions performed
• Provide technical training for the end user relating to the operation of AV system and related equipment
• Maintain accurate market inventory and inventory reports

What we are offering:

A competitive salary, vacation, health & dental benefits, and employer-matched 401 K pension plan.  You will have opportunities to gain experience, grow and collaborate with professionals on a global reach. Whether you are working with the leading minds in the industry on high-profile projects, with internal teams to support continuous improvement, or with our customers to inspire and delight – your contributions will have an influence.

The experience and skills we value:

• Solid understanding of AC/DC voltage · Must be able to use a multimeter
• Minimum 1-3 years relevant experience in technical support, networking, field service, PC repair or related field
• Minimum 1-3 years’ experience in repair/maintenance/theory of Digital projection systems and/or other Audio systems, in technical support, networking, field service, PC repair or related field experience
• Experienced with audio/video test and calibration and related equipment
• Electrical/Electronic understanding/training including troubleshooting skills

What Will Put You Ahead:

• Understand AV signal flow and the ability to troubleshot to find failed component
• Ability to provide on-call support when necessary
• Experience with multimedia equipment installation and service
• Experienced with AV testing and calibration equipment
• Excellent communications and customer service skills (verbal, written & analytical)
• Experience with multimedia equipment installation and service
• Understanding of analog and digital circuits

WORKPLACE GUIDELINES:

Occasional:

• Standing, Bending, Pushing/Pulling
• Light Lifting (up to 25 lbs.), Moderate (25-50 lbs.) to Heavy (50 lbs.+)
• Reaching above shoulder level
• Travel (ex. Noise Volume etc.)

Frequent:

• Reading and Writing
• Ability to Comprehend
• Sitting and using finger movements
• Communicating orally
• Handling objects (manual dexterity)
• Reason and analysis.
• Perform calculations.