Journeyman HVAC Commercial Service Technician

Position Overview 

Provide maintenances, service and repairs for commercial service customer base. Build customer confidence in Villara’s service department in order to gain customer loyalty and future sales. Help in support of the commercial team by leading with good examples and leadership.

Technical Responsibilities of the Job

• Provide exceptional customer service to our commercial service customer base.
• Provide leads to the commercial replacement department for equipment sales
• Meet individual sales and labor goals given by supervisor.
• Meet daily schedule of maintenance and service calls
• Complete paperwork in a timely and efficient manner. Paperwork is to be turned into office daily or as directed by service supervisor.
• Provide a clean personal and company image.
• Maintain truck stock levels and appearance
• Perform other duties as assigned by management.
• Able to generate hours by quoting repairs and able to receive and bill for at least 40 hours a week.
• Fill out timecards and turn in on a daily basis.

Behavioral Responsibilities of the Job

• Desire to learn and master all aspects of installing HVAC systems

• Reliable Transportation
• Problem solving and quick conflict resolution skills.

• Self-motivated, organized with a can-do attitude
• Demonstrate initiative to complete assignments and obtain results
• Able to work independently and as part of a changing team
• Committed to creating and participating in a positive workplace culture
• Capable of providing excellent internal and external customer interactions
• Able to remain calm and handle stress well
• Committed to arriving on time and ready to work
• Committed to follow safety procedures
• Appropriate time taken for rest and meal breaks
• Use of personal cell phones for emergency or while on rest and meal breaks only

Leadership Responsibilities

• Self-leadership capabilities – the ability to lead yourself to meet your goals and those of the company
• Ability to lead from within the team, and to offer assistance and guidance to other team members
• Lead in the development of your own career with the assistance of the Skills Matrix and Dozuki Standard Work App

Training/Certification

• EPA Certification (Universal) and HVAC Knowledge/Experience required

Education

• High School Diploma or equivalent preferred
• Proficiency in mathematical concepts such as basic algebra and geometry
• EPA Certification (Universal).

Working conditions and management style:

• Subject to adverse weather conditions – extreme heat and cold
• Job sites can be loud and dusty
• Able to use basic and advanced hand tools and power tools.
• Must be able to travel from job site to job site
• Must be able to transport tools and a ladder to multiple job sites if needed
• Must be able to ascend ladders to heights of eight feet or higher, and descend ladders, scaffolding, stairs and inclined surfaces.
• Able to work in high areas including rafters and roofs in elevated areas up to 8 stories.
• Able to exert physical strength necessary to move objects weighing eighty plus ponds from one level to another.

Performance Standards:

• EPA Universal
• Able to diagnose and troubleshoot and repair all types of heating and cooling equipment.
• Strong communication skills (oral and written)
• Demonstrated initiative to complete assignments and obtain results
• Ability to work in a team environment
• Solid organizational skills including attention to detail
• Ability to follow verbal and written instructions.
• Excellent customer service skills
• Ability to remain calm and handle stress well.