Customer Service Representative

See yourself at Odyssey. 
 
Join the team as our new Customer Service Representative. 

 
Who We Are & Why We’re Hiring 
 
Odyssey Hawaii, division of Odyssey Logistics & Technology Corporation ("Odyssey"), are your trusted and reliable transportation and logistics company providing a wide range of ocean freight consolidating and forwarding, trucking and warehousing-distribution services. We are one of the few Jones Act Market companies that can ship cargo to and from the highly specialized Hawaiian markets.
 
Based in vibrant Pearl City, HI, Odyssey is on a journey to constantly innovate logistics. We’re actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us! 
 

Visit us at: www.OdysseyLogistics.com/careers 

 
About the Job: 
 
The position of Customer Service Representative will have primary responsibility to respond to the customer’s inquiries and make sure that any problems they are experiencing are resolved.

 
In This Role, You Will: 

• Assist Customers with tracing and tracing; 
• Assist Customers with email and telephone requests.
• Co-ordinate pickups for all shipments from Honolulu to Los Angeles will oversee and work with the RHE Warehouse to ensure that all shipments were loaded for transport.
• Prepare manifest and delivery receipts for each vessel docking into Honolulu.  Process notification(s) of arrival.
• Request disposition on refused order, re-consignments, redeliveries, etc.
• Supply customers with daily and monthly activity reports.
• Request & follow-up with all pod’s from interline partners.
• Update Customer’s website with delivery status.
• Report on OS&D status to customers daily.
• Process handling of claims
• Accessorial/Consolidation billing.
• Assist Customers with email request for any of the above
• Provide customer rate quotes.
• Upon completion of delivery, review the delivery receipts’ for accuracy and prepare them for entry into the computer;
• Maintain log of POD’s not returned and to work with dispatchers to get them turned in ASAP.
• Prepares manifest and will bill to RHE-SFS. Container billing: will bill out charges for all deliveries performed by RPM Hawaii.
• Overages/Shortages/Damages: will gather all the information to create a report to OS & D Dept. in SFS. Will also keep a file of all pending OS&D.
• Keep a check log for all checks received and forward to SFS Accounting Dept. in a weekly Fed-Ex pouch.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions.
• Assist Hawaii Sales Personnel with information, “Hot Rush’ request, customer delivery status, customer credit information and any updates.
• ALL OTHER DUTIES AND PROJECTS AS ASSIGNED.

Qualifications 
 
We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table! 
 

Required: 

• High school diploma or general education degree (GED).  Six months related experience.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals. 
• Ability to effectively communicate both orally and in writing with all levels of staff, customers, peers and management.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. 

Competencies: 

Location:  

This is an in-office role based in Pearl City, HI. 
 
No travel is anticipated.