Alabang | Seller Support Associate CSR II
Department: Operations Reporting to: Supervisor
Supervises: NA FLSA: Non Exempt
Company Summary:
At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!
Position Summary:
The Seller Support Associate is the primary solution provider for global sellers on the client platforms. In addition to providing a remarkable Seller experience, a Seller Support Associate is expected to address system issues, identify and implement process improvements, develop internal documentation and contribute to a team environment, all while adhering to service level agreements for phone, email and/or chat cases. Successful candidates will have an immediate and distinct impact on the experience of client Sellers therefore a strong record of customer obsession; high judgment and delivery of results are key requirements for this role.
Overall Responsibilities:
Provides prompt and efficient service to Sellers through phone, email and chat.
Demonstrates ownership of every Seller interaction to achieve successful first time resolution on all contacts
Works with multiple technology applications and features to resolve Seller contacts
Demonstrates the ability to recognize and identify system, process and policy issues impacting our Sellers and drive business improvement initiatives
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Job Requirements:
Education: Bachelor or above degree required as a minimum,
Minimum 6 months experience within a customer service environment, experience within a contact center preferred.
Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office applications specifically Excel, familiarity with web browsers, and demonstrated capability to work with tailored in-house applications
Demonstrates effective, clear and professional written and oral communication.
Business acumen in areas of e-commerce and retail is advantageous
Process improvement awareness and experience
Enthusiasm and strong self-motivation.
Strong prioritization and time management skills, with a high degree of flexibility.
Ability to embrace constant change with flexibility and good grace.
Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
Demonstrates effective communication, composure, and professional attitude
Exemplary performance record, particularly with regard to quality & productivity
Demonstrated desire to expand skills into new areas.
Physical Demands & Work Environment:
While performing the duties of this job the employee requires mobility, the ability to distinguish letters, numbers and symbols as well as hand/eye coordination. The employee regularly sits for long periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee regularly uses office equipment such as multi-line telephone systems, fax machine, copy machine, calculator. Employee will regularly use a computer for extended periods of time. The employee must occasionally lift and/or move up to 10 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Otros detalles
- Grupo de puestos Operations
- Tipo de pago Salario
- Nivel de formación requerido Escuela secundaria
- Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, Región de la Capital Nacional (Gran Manila), Filipinas