Eastwood | Customer Service Representative III (CSR III) - Online Advertising

Company Summary: 

We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real ‘Majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile – all pulling together as One Team. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world. 

Position Summary: 

Responsible for providing industry-leading customer service while meeting the quality and schedule expectations of the company’s customers.  Provides advice and supports to business owners regarding advertising on the internet. Retain and grow ad spend of assigned MSFT Advertising advertisers from the time they book a MSFT Ad Studio ad campaign through the end of their first full quarter (max 180 days) 

Overall Responsibilities:  

• Become an expert in MSFT ad products, effectively identifying and matching the right solution and buying channel for each advertising client.
• Perform ad sales (craft outreach strategies, cold calls, discovery, pitches, advise on marketing strategies, respond to and negotiate RFPs, create media plans, overcome objections) to both warm and cold prospects.
• Deliver best-in-partners. Uncover & drive strategy for MSFT clients: Lead sales calls, campaign reviews, and recurring check business needs, make recommendations and influence budget allocation in a broad marketing mix. Build custom sales presentations by preparing key data, historical findings and relevant research that show the value of MSFT ads.
• Be the first point of contact and explain to prospects how MSFT advertising solutions fit into a broad marketing mix and influence budget allocation.
• Consult with and be a trusted advisor to MSFT clients on their branding and direct response objectives providing them with onboarding services and optimization strategies, including upsells and selling through new product features, budgets for the advantage of MSFT.
• Work independently managing full sales cycle from lead identification to close in order to achieve monthly sales quota.
• Responsible for identifying leads and sales openings, making a connection, and onboarding new advertising prospects to MSFT Ad Studio.
• Utilize sales technology stack in order to maximize sales effectiveness and accurately track all sales activity.
• Troubleshoot campaign issues and work cross functionally as needed to resolve value proposition, news, benchmarks, and best practices.
• Identify and liaise with all relevant client stakeholders, including identifying and onboarding new decision makers and contacts from your assigned client accounts.
• Meet and exceed advertising revenue and activity quota/targets. 

• Job Requirements: 

• Minimum high school diploma or equivalent required. Two years of post-high school education may be required.
• Required experience in sales and digital advertising.
• Experience working in Windows and Internet-based environments.
• Ability to effectively handle complex product lines and customer inquiries.
• Demonstrated proficiency in problem-solving and decision-making skills.
• Strong time management and organizational abilities.
• Knowledge of B2B sales or digital marketing driving revenue and managing an account list and pipeline, a background in advertising and/or from an agency background preferred.
• Negotiation skills: Ability to strategically consult, present effectively, overcome objections, and help clients maximize their Ad spend to meet their marketing goals.
• Flawless written and spoken communication skills.