Sales & Service Representative - Wholesale Plumbing

    You will:  

• Meet or exceed the sales targets established by your manager.
• Work with your Profit Center Manager to establish revenue and margin targets. 
• Accurately process Sales Orders and Bids generated through telephone and in person sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor. 
• Generate sales leads that develop into new customers.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, follow up to ensure resolution and customer satisfaction.

• Support Sales activities and all Profit Center activities as part of our Profit Center team.

• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
• Successfully complete required safety and compliance training programs as assigned.

• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
• High levels of autonomy.
• Provide warehouse and delivery support.
• Engage with trade customers to understand their needs and provide tailored solutions.
• Maintain and grow customer relationships in the plumbing and building materials sector.

About You: 

• Minimum 2 years of experience in trade sales (e.g., plumbing, building materials, HVAC, or similar industries)
• Knowledge of products sold in the Profit Center
• Strong customer service and relationship-building skills
• Ability to work independently and as part of a team
• Bring a positive attitude and a proactive approach to problem-solving

Our ideal candidate will also: 

• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.

• Possess outstanding customer service, telephone/verbal communication, and generous listening skills.

• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.

• Build influential relationships and trust with customers and vendors through open and interactive communication.