Hospitality Account Manager

Position Overview

We are seeking a motivated and results-driven Hospitality Account Manager to join our dynamic team. In this role, you will develop and nurture strong relationships with clients and build material vendors, identify client needs, and provide tailored solutions to enhance hospitality properties. The ideal candidate is passionate about customer success, experienced in sales, and knowledgeable in the specification, design, and delivery of building products for the hospitality industry.

About the Role:

 You will:

• Attract and maintain customers. Develop and maintain strong relationships with key customers, serving as the primary point of contact for all sales-related inquiries and activities.
• Work with the Profit Center Manager to establish revenue and margin targets.
• Identify opportunities to expand business with existing key accounts; align sales efforts with customer needs and company objectives to drive revenue growth and maximize profitability.
• Proactively engage with customers to understand their business goals, challenges and opportunities and provide solutions to address their needs and drive value.
• Meet or exceed monthly sales goals.  Manage sales pipeline and opportunities for key customers, tracking sales activities, forecasting revenue and ensuring timely follow-up and closure of deals.
• Stay informed about industry trends, market dynamics and competitive landscape, providing insights and recommendations to inform sales strategies and tactics.
• Analyze sales reports, tools to establish strategies to assess customer purchase potential, grow market share, and meet or exceed monthly sales targets.
• Respond to quote submittals, process sales orders, bids, job information packages, and perform all sales functions in accordance with Company policy and procedures.
• Actively participate in scheduled sales meetings, complete customer call reports, and maintain current customer profile data.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional associations and trade shows.
• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, follow up to ensure resolution and customer satisfaction.
• Work with the customer, Profit Center Manager, and Credit Manager to facilitate payment of all accounts receivable; communicate any changes in a customer’s business that might cause a credit risk.
• Support Sales and all Profit Center activities as part of our Profit Center Team.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Key Responsibilities:

Client Engagement

• Develop and manage a portfolio of hospitality clients, including hotel and resort owners.
• Conduct needs assessments and site visits to understand client requirements and preferences.
• Provide ongoing support throughout the renovation process to ensure client satisfaction.

Vendor & Business Development

• Identify and pursue new business opportunities within the hospitality renovation market.
• Build and maintain strong relationships with key vendor partners to deliver quality solutions.
• Attend industry events and trade shows to network and promote Hajoca Hospitality.

Project Coordination & Reporting

• Collaborate with internal teams, including project management, to ensure successful project execution.
• Prepare and present proposals, including design concepts, timelines, and budget estimates.
• Maintain detailed sales reports and forecasts to track progress and identify areas for improvement.

Team Collaboration

• Support Inside Sales and contribute to all Profit Center activities as a key team member.
• Perform other related duties as assigned by immediate supervisors or management as needed.

About You:

• 2+ years outside sales experience, large account management preferred.
• Able to drive for company business. As a company business driver, you must:

• • Be at least 18 years old.
  • Possess a proper and valid driver’s license.
  • Have a driving record that meets the criteria for being an Authorized Driver in accordance with Company policy.
• Extensive knowledge of products sold in the Profit Center

Preferred Qualifications:

• Bachelor’s degree in business, Marketing, or a related field, or equivalent experience.
• 3+ years of experience in sales or account management, preferably in wholesale plumbing, hospitality, or construction industries.
• Strong understanding of or willingness to learn hospitality renovation processes and project management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite (Outlook, Word, Excel).
• Self-driven, organized, detail-oriented, and able to manage multiple projects simultaneously.

Our ideal candidate will also:

• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data. 
• Be able to build influential relationships and trust with customers and key vendor partners through open and interactive communication.
• Demonstrate the deep product knowledge required to answer customer questions and identify opportunities to upsell or cross sell.
• Develop a consultative mindset to understand our customer’s business and personal goals and invest in their success as a trusted advisor.
• Be able to overcome customer objections by recommending profitable solutions, adding value beyond price.
• Be able to interpret financial/sales report data to determine success/failure of plans and to suggest appropriate action to adjust sales plans ensuring success.
• Be able to build positive working relationships and inspire teamwork with co-workers.
• Possess excellent communication and listening skills, with the ability to persuade.
• Act in a self-directed manner with the ability to plan and organize effective sales calls.
• Be able to learn and operate the computer-related systems used to process orders.
• Read, write, speak, and understand English.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.