Counter Sales and Operations Associate

   You will: 

• Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.

• Accurately process and fill Sales Orders generated at the sales counter.

• Attract and retain customers. 

• Work with the PCM to establish revenue and margin targets.

• Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.

• Provide customers with reliable information regarding product specifications, pricing, and availability.

• Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.

• Ensure security and control is upheld at this primary point of customer contact.

• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.

• Process cash sale returns and refund paperwork in accordance with Company policy and procedure.

• Inform supervisor of inventory levels or stock depletions that could impact customer service levels.

• Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.

• Successfully complete required safety and compliance training programs as assigned.

• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You: 

• 1+ years’ experience in customer service or counter sales; contractor sales preferred.

• Knowledge of products sold in the Profit Center

• A Valid Driver's License 

Our ideal candidate will also: 

• Demonstrate outstanding customer service, verbal communication, and generous listening skills. 

• Keep an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase.

• Be able to build and maintain a positive working relationship with customers, vendors and co-workers.

• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.

• Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.

• Be able to learn to operate warehouse material-handling equipment.   

• Be able to learn to operate and demonstrate hand tools.

• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

• Be able to learn and operate the computer related systems used to process orders.

• Read, write, speak, and understand English.