CFM56 Product Line Representative

The CFM56 Product Line Representative will serve as the primary liaison between customers and the company CMS for the CFM56 engine product line. This role involves managing customer inquiries, providing technical support, and driving product improvements while ensuring customer satisfaction and operational efficiency.

Key Responsibilities:

• Act as the primary point of contact for CFM56 product line customers, promptly addressing inquiries and concerns.
• Provide technical support & guidance on CFM56 engines, to include maintenance, troubleshooting, and operational performance.
• Collaborate with engineering, manufacturing, and quality assurance teams ensuring product quality is maintained & customer needs are met.
• Develop and deliver presentations on product features, benefits, and upgrades to customers and stakeholders.
• Analyze customer feedback and market trends to identify opportunities for product enhancements and new offerings.
• Support sales and marketing initiatives by participating in customer meetings, trade shows, and industry events.
• Prepare and maintain documentation related to customer interactions, product performance, and market intelligence.

Qualifications:

• Bachelor’s degree in Aviation, Aerospace, or Business related field.
• FAA Powerplant License or 2 Years experience in sales and inventory activities for V2500 series, CF6-80C2/80E, CFM56 series, and/or PW4000 series engine models including engine QEC and LRU components.
• Strong understanding of the CFM56 engine and its operational parameters.
• Previous experience in product management, customer support, or technical sales within the aerospace industry, specifically related to jet engines.
• Proficiency in technical documentation and reporting.
• The ability to travel as needed for customer visits and industry events.
• Knowledge of aviation regulations and safety standards.
• Familiarity with customer relationship management (CRM) software.