Shipping / Logistics Customer Service Coordinator

Summary
Responsible to ensure that customer requirements are met and customer release information is relayed to manufacturing accurately and on a timely basis.  

Job Duties
•    Responsible for addressing any customers issues 
•    Generates daily load sheets and requirement listing
•    Ability to work shift work, overtime and weekends.
•    Monitors all Customer Portals
•    Ensure adequate supply of containers through weekly inventories
•    Monitor activities on the dock and activities of the shippers/receivers 
•    Adhere to all company policies, procedures and instructions
•    The incumbent is responsible for the awareness, understanding, specific responsibilities and management of the Environmental Management System (EMS) as stated in EMS policy CEVPL.00005.
•    The incumbent is responsible for the awareness, understanding, specific responsibilities and management of the Quality Management System (QMS) as stated in 
CQAM.00001 – Corporate Quality Manual.
•    Annual MMOG/LE self-assessments.

Requirements
•    High School Diploma/GED
•    2-3 years related experience in customer service activities in a manufacturing or similar fast-paced environment
•    Ability to work well in a team with customer-focused orientation and strong sense of delivery.  Supervisory experience would be an asset
•    Strong organizational and time-management skills
•    Strong interpersonal and communication skills (both verbal and written)
•    Proficiency with database applications and administration systems, specifically Microsoft Office