Receptionist

FBM Benefits

• A friendly and supportive work environment
• Well-maintained equipment
• Excellent benefits including: Medical, Dental and Vision plans, 401(k)
• Career growth opportunities.

Compensation

• Base:  $20.00 - $23.00 per Hour
• Bonus:  5% Target Bonus
• Total Compensation (Base + Bonus):  The successful candidate could reasonably expect a Total Compensation Package in the range of $43,680 - $52,624.
• Equity:  This role is not eligible for equity opportunities, awards or grants.
• Benefits:  This role is eligible to take part in our comprehensive Health and Wellness program to include Medical, Dental and Vision plans, 401(k) with generous company match, Life Insurance, Disability Insurance, paid Holidays, and Paid Time Off (Vacation / Sick). 

Position Overview

As the Receptionist, you will play a crucial role as the first point of contact for visitors, clients, and employees. This position is responsible for front desk operations, providing excellent customer service, and ensuring a welcoming environment. The Receptionist handles a variety of administrative tasks including answering phones, directing inquiries, scheduling appointments, mail receipt / distribution, and maintaining the reception area. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently.

Key Responsibilities

1. Front Desk Management

• Greet and welcome visitors in a friendly and professional manner – either by phone or in person.
• Answer and direct incoming phone calls to the appropriate departments or branches.
• Notify team members of visitor arrivals and ensure prompt attention.
• Maintain the reception area’s cleanliness and tidiness.
• Oversee sign-in sheets and ensure visitors follow check-in procedures.

2. Administrative Support

• Manage conference room calendars and guest security badges.
• Support administrative tasks such as photocopying, filing, and scheduling meetings.
• Assist with office supply management, including ordering and inventory control.
• Restock the breakrooms with general supplies, snacks and beverages, as needed.
• Provide general information and assistance to guests, maintaining updated directories.

3. Communication and Coordination

• Handle inquiries and requests with tact and efficiency, escalating when necessary.
• Coordinate courier services and manage deliveries.
• Sort and distribute incoming mail and packages.
• Maintain communication with various departments to ensure smooth operations.

4. Safety and Security

• Monitor and ensure the proper use of guest security badges.
• Maintain awareness of visitor traffic and report any suspicious activity.
• Support adherence to safety protocols at the front desk and throughout the office.

Qualifications

• Previous experience in a receptionist, administrative, or customer service role preferred.
• Familiarity with office management procedures and basic accounting principles is a plus.
• Excellent verbal and written communication skills.  Bilingual capabilities (Spanish) preferred.
• Strong interpersonal skills with a customer-oriented attitude.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong organizational skills with keen attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment (e.g., printers, scanners).
• Professional demeanor and positive attitude.
• Ability to work independently and as part of a team.
• High level of integrity, reliability, and confidentiality.
• Ability to remain calm and efficient under pressure.
• High school diploma or equivalent required; additional qualifications in office administration are a plus.

Reports To

Talent Acquisition Manager – Home Office