Community Health Worker

The Fund for Public Health in New York City (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and well-being of all New Yorkers.  To this end, in partnership with the New York City Department of Health and Mental Hygiene (DOHMH), FPHNYC incubates innovative public health initiatives implemented by DOHMH to advance community health throughout the city. It facilitates partnerships, often new and unconventional, between government and the private sector to develop, test, and launch new initiatives. These collaborations speed the execution of demonstration projects, effect expansion of successful pilot programs, and support rapid implementation to meet the public health needs of individuals, families, and communities across New York City.

PROGRAM OVERVIEW

Be a change agent and join the Bureau of Equitable Health Systems (BEHS), a bureau in the NYC Department of Health and Mental Hygiene.  The Bureau of Equitable Health Systems unifies several units to strengthen the Department’s ability to strategically partner with the NYC healthcare system (including but not limited to integrating behavioral health and community linkages into primary care practice). The bureau will engage primary care providers, hospitals, and other healthcare systems to implement evidence-based strategies; leverage information to support planning and technical assistance for providers and payers; advance policy to close the racial equity gap for priority health outcomes; and surface opportunities where health care can influence and connect individuals to social support and address the whole person, beyond physical ailments.

POSITION OVERVIEW

BEHS is seeking a Community Follow Up Worker (CHW), who is a detail-oriented individual with knowledge of the New York City Social Service landscape, data-management, computer, and critical thinking skills to support chronic disease self-management and prevention initiatives. Current programming includes initiatives aimed at the implementation of Social Service referrals in clinical settings and connection to local evidence-based disease prevention and management services to assist patients in meeting their health and social needs.

The CHW will be responsible for engaging with primary care site providers and their teams, to implement workflows that address the Health Related Social Needs (HRSN). The CHW will be responsible for managing a patient caseload and providing periodic updates about patient progress in meeting social needs to participating providers. The CHW will also be responsible for staying up to date on community resources that patients can access to meet their needs.

The CHW will be responsible for recruitment and outreach efforts within the Patient Engagement Call Center, which supports primary care providers and Community Based Organizations (CBOs) in connecting eligible patients to evidence-based interventions to prevent or manage chronic disease. Intervention programs can include the National Diabetes Prevention Program, Diabetes Self-Management Education and Support (DSMES), and NYC Care Calls.

RESPONSIBILITIES

• Engaging small practice patients in health education sessions and health coaching; and providing direct case management, including assistance with medical appointments and medication, and support in accessing social services.
• Performing research activities, including participant outreach/recruitment
• Building relationships with local community- and faith-based organizations and identifying opportunities for project outreach and social services referrals.
• Providing input on outreach strategies and development of program materials. 
• Participating in learning exchanges and trainings.
• Tracking recruitment and intervention communications/activities, documenting case notes, and entering participant data in study databases.
• Liaison between community members and healthcare providers, as well as between primary care practices and the DOHMH team.
• Reporting to project supervisors.
• Supporting a variety of diabetes and chronic disease management and prevention programs through community and healthcare organization partnerships to optimize patient participation
• Utilizing effective communication strategies to describe available evidence-based programs such as the National Diabetes Prevention Program, Diabetes Self-Management Education and Support (DSMES), and NYC Care Calls to eligible patients including those that speak a language other than English 
• Collecting and record accurate program data into databases  
• Preparing documents and reports of program progress as assigned 
• Participating in quality improvement to improve program volume and recruitment and accurate reporting 
• Maintaining confidentiality of patient and program information per HIPAA and program protocols
• As needed, working with various departments and community groups across NYC to support and assist with community education, training, and outreach for community health workshops

QUALIFICATIONS 

• Minimum of high school education/GED required. Bachelor’s degree preferred but not required.
• Minimum 1 year of experience in community-based clinical or social service delivery.
• Fluency in English. Bilingual, Spanish preferred
• Familiarity with NYC community- and faith-based organizations.
• Availability to work evenings and weekends.
• Availability to travel and work onsite throughout NYC.
• Ability to work within a team environment as well as independently.
• Strong time-management and organizational skills and ability to work well under pressure.
• Strong advocacy and community organizing skills.
• Strong interpersonal skills: warm, friendly, open, energetic; ability to work well with a wide range of people.
• Intermediate computer knowledge/skills required.
• Interest and prior experience in programs to improve chronic illness/address health related social needs.

Preferred Skills

• Highly organized and detail-oriented
• Comfortable with shifting deadlines and priorities
• Strong written and oral communication skills
• Ability to work collaboratively in a cross-disciplinary team environment.

• Interpersonal skills
• Ability to relate to and engage with diverse ethnic groups
• Culturally competent
• Familiarity with Electronic Health Records and clinical settings

SALARY AND BENEFITS

• Annual Salary is $65,000
• Generous Paid Time Off (PTO) policy
• Medical, dental, and life insurance with low or no employee contribution
• A retirement savings plan with generous employer contribution
• Flexible spending medical and commuter benefits plan
• Meaningful work at an organization striving to advance health equity and social justice

LOCATION

Gotham

42-09 28^th Street

Queens, NY 11101

ADDITIONAL INFORMATION

There is potential for this position to transition to DOHMH and therefore candidates must meet DOHMH eligibility requirement including NYC residency.

WORK SCHEDULE

9:00am – 5:00pm

Hybrid

RESIDENCY REQUIREMENT

You must live in New York City Tri-state area (NY, NJ, CT) in order to be considered for a position at FPHNYC.

TO APPLY

To apply, upload Resume, including how your experience relates to this position. Applicants who best match the position needs will be contacted.

The Fund for Public Health in New York City is an Equal Opportunity Employer and encourages a diverse pool of candidates to apply.