Cloud Operations Engineer - Technology R&D

India, Hyderabad/ Bengaluru/ Noida 

Are you ready for the Most Impactful Work of Your Life
Signant Health is a global evidence generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof. Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. We innovate the leading-edge of clinical research data. We do it faster, better and with an eye on the future of our industry.

Role Overview

As a member of the Production Hosting department at Signant Health, the Cloud Operation Engineer will collaborate with development, release, and application teams to install, configure, deploy, and manage infrastructure, application components, and services in customer environments to ensure they are highly available, scalable, and sustainable. You will also work with Apps Integration and the DevOps teams to identify and resolve issues and improve the overall Support Process.
Key Accountabilities/Decision Making & Influence

• Troubleshoot to identify root causes and work towards faster workarounds and resolution of reported issues.
• Quickly & effectively utilize existing tools and utilities to improve troubleshooting process in the long run.
• Ensure the stability and availability of Application operation components running on Public Clouds.
• Participate in a 24x5 rotational shift and weekend on-call to support production environments.
• Control infrastructure costs by continually looking for opportunities to right-size servers and services
• Respond to alerts of application instability by identifying the root cause and taking corrective action.

 Diversity and Inclusion Competencies:

• Dedication and commitment to promote diversity, multiculturalism, and inclusion in all work activities.
• Ability to collaborate in diverse teams to foster productive outcomes.
• Proven ability to quickly and effectively triage multiple issue, prioritize them, and troubleshoot them under pressure.
• Works with the Application Development teams to design platform-as-a-service (PaaS) and software-as-a-service (SaaS) offerings that run on cloud infrastructure.
• Demonstrate exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity.
• Troubleshoot incidents, identify root causes, fix and document problems, and implement preventive measures.
• Work on the Kanban process to support the team and manage customer requests and issues in a structured and organized manner. 

Knowledge, Skills & Attributes 

• 8+ years of experience in relevant roles.
• 5 years of experience in architecting, designing, developing, and implementing cloud solutions on AWS and Azure platforms.
• 3+ years of hands-on experience in Infrastructure automation tools such as Terraform, Ansible and Ansible Tower, etc.
• Hands-on experience in Linux and Windows server operating systems
• Good Knowledge in Container technologies and administration, such as Docker, ECS, EKS and AKS services, would be added advantage.
• Site Reliability Engineering (SRE) principles and monitoring tools such as Nagios, Dynatrace and cloud Monitoring tools.
• Participates in a DevOps culture with a focus on cloud automation, such as continuous delivery, monitoring and alerting.
• Knowledge in Agile process and tools such as JIRA, Confluence, etc.
• Knowledge in Bash, Python and PowerShell scripting would be added advantage.
• Knowledge in database administration (PGSQL, MYSQL, Mango, etc.).
• Excellent communication skills, both written and verbal, with keen attention to detail.

Certification 

• It is good to have Azure Administrator Associate certification.
• It is good to have AWS SYSOPS Administrator certification.
• added advantage of having CKA (Certified Kubernetes Administrator) certification
• Added advantages of having Terraform Associate certification.

We know that everyone has different wants and needs, which is why along with a highly competitive base salary we support our people and their loved ones with a variety of perks and benefits. As part of our team some of the benefits you can expect to receive are:

• Medical Insurance, Group Accidental Coverage/Insurance, Group Term Life Insurance
• Company Paid Subscription to Calm – The #1 app for mental fitness.
• Employee Referral Program – Bring the Best to Signant Health and earn a reward.
• Wellness Program – Participate in challenges and earn points for rewards.
• Proof! – Signant’s Employee Recognition Program where you can accumulate points to redeem exciting merchandise, gift cards, tickets, and more.
• Burn Along – Digital fitness and wellness platform

Does this sound like something you’d like to explore? Then we’d love to hear from you!

To apply, please submit your CV and a cover letter letting us know why you think you’d be perfect for this role. We will begin reviewing submissions during the application period and will fill the vacancy as soon as a suitable candidate is identified.

Please note that Signant does not accept unsolicited resumes from Third Party vendors.

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