Senior Solution Engineer - Operations

Are you ready for the Most Impactful Work of Your Life?

Signant Health is a global evidence generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof. Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. We innovate the leading-edge of clinical research data. We do it faster, better and with an eye on the future of our industry.

Role Purpose

The Operations Senior Solution Engineer is responsible for working with Sponsors/Customers, Clinical, Global Project Management (GPM), Data Management and across the matrixed Global Technical Delivery (GTD) to design solutions for clinical trials utilizing Signant Health’s product portfolio. They analyse study protocol requirements and define solutions considering scientific guidance, electronic clinical outcome assessment (eCOA) best practices and Signant’s products and standards. They play a key role in ensuring the project meets the study needs and is feasible to implement, based upon the capabilities and limitations of the product, in the quoted timelines and budget. They are responsible for understanding business needs and translating them into system requirements.  They provide support for SDLC and validation documents as well as facilitate the review and approval of all documents.  They may assist with the development and documentation of processes and procedures. 

As part of our team, your Key Accountabilities:

• Analyse the protocol and scope to collate the design requirements.
• Liaise with Commercial and GPM to understand up-front conversations with sponsors and expectations, then with Science and/or Clinical to initiate the solution definition
• Collate questions and design options to be presented to the sponsor, providing recommendations, design alternatives and background to best practices to ensure the right choices are made.
• Analyse and communicate design risks and options to mitigate against them, if possible. This includes any Change in Scope related to any new feature or design update. Communicate proactively with the implementing teams to ensure the implementation of the solution progresses as planned and the solution is implemented according to standards and best practices.
• Lead the design portion of internal/external meetings to confirm design requirements with sponsors and gather any additional, critical business needs making sure Standards are followed for moderate to considerably complex projects.
• As applicable, document design decisions in user stories and collaborate within GTD team to accept user stories for implementation.
• Seek feedback on their designs proactively, through involvement of internal and sometimes external stakeholders and in regular design board meetings.
• May be responsible for application configuration.
• Facilitate and manage the review and approval of test results, and all SDLC and validation documents. (Rater Station Only)

 Required skills and qualifications

• Bachelor’s degree Technology Science, Life Science, other appropriate subject, or equivalent years of experience
• 3-5 years’ experience functioning as Business Analyst or similar role.
• Demonstrated experience in developing complex solutions or software for use in clinical research with extensive experience in requirement elicitation and documentation, experience in Jira preferable.
• Excellent analytical and problem-solving skills and a desire to solve problems with the ability to resolve conflicts between people and competing goals and interests.
• Ability to lead difficult conversations constructively.
• Provides guidance to junior staff and has influence on functional strategy.
• Desire for developing one’s own skills:  technical, clinical and interpersonal.
• Ability to instil confidence in others, e.g., when recommending solutions to sponsors
• Have good communication abilities via writing, quality documentation and presenting in meetings.
• Needs to be a self-starter, effective, positive team player. 
• eCOA/RTSM design expert owning the design elements of the solution.

We would be thrilled if you bring in the below:

• Software development background/experience
• User experience/interface degree/experience
• Agile/Lean Six Sigma experience
• Familiarity with GCP and 21 CFR Part 11 is a plus
• Familiarity with SQL Queries is a plus

We know that everyone has different wants and needs, which is why along with a highly competitive base salary we support our people and their loved ones with a variety of perks and benefits. As part of our team some of the benefits you can expect to receive are:

• Medical Insurance, Group Accidental Coverage/Insurance, Group Term Life Insurance
• Company Paid Subscription to Calm – The #1 app for mental fitness.
• Employee Referral Program – Bring the Best to Signant Health and earn a reward.
• Wellness Program – Participate in challenges and earn points for rewards.
• Proof! – Signant’s Employee Recognition Program where you can accumulate points to redeem exciting merchandise, gift cards, tickets, and more.
• Burn Along – Digital fitness and wellness platform
  
  
  

Does this sound like something you’d like to explore? Then we’d love to hear from you!       
To apply, please submit your CV and a cover letter letting us know why you think you’d be perfect for this role. We will begin reviewing submissions during the application period and will fill the vacancy as soon as a suitable candidate is identified.

Please note that Signant does not accept unsolicited resumes from Third Party vendors.

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