Behavioral Health Assistant
W7327 Anderson Ave, Shawano, WI 54166, USA
Req #573
Wednesday, April 2, 2025
Shawano County is organized according to Chapter 59 of the Wisconsin Statutes. The following is the County’s Mission Statement and Policy on Quality:
“The primary mission of Shawano County is to provide all County citizens with cost-effective, prompt and high-quality County services. Quality is the extent to which a product or service conforms to requirements and meets or exceeds customer expectations.”
*It is the policy of Shawano County to recruit and select the most qualified persons for positions in the County's service. Recruitment and selection shall be conducted in an affirmative manner which ensures open competition and provides equal employment opportunity as protected by state or federal law. If you need any accommodations during the recruitment or employment process because of a disability, please notify Human Resources to ensure appropriate accommodations can be made.
Shawano County is pleased to offer our full-time employees (30+ hours/week) a comprehensive benefits package including:
*It is the policy of Shawano County to recruit and select the most qualified persons for positions in the County's service. Recruitment and selection shall be conducted in an affirmative manner which ensures open competition and provides equal employment opportunity as protected by state or federal law. If you need any accommodations during the recruitment or employment process because of a disability, please notify Human Resources to ensure appropriate accommodations can be made.
Shawano County is pleased to offer our full-time employees (30+ hours/week) a comprehensive benefits package including:
- Paid Time Off - Earn just under 5 weeks in your first year when working 40 hours/week
- Nine (9) Paid Holidays
- Health Insurance including vision coverage with option of a high or low deductible health insurance plan.
- County-funded Health Reimbursement Account or HSA depending on health plan selection.
- Prescription Drug Plan
- Gym Membership Discounts
- Dependent Flexible Spending Account
- Dental Insurance
- Long and Short-Term Disability
- Critical Illness and Accident Insurance
- Employee Assistance Program
- Life Insurance
- State Pension Plan
- Deferred Compensation (457) Retirement Plans
- Paid Time Off
- Paid Holidays
- Life Insurance
- State Pension Plan
- Gym Membership Discounts
- Employee Assistance Program
Job Summary
Under immediate supervision of the Administrative Services Supervisor, the Behavioral Health Assistant performs triage functions for Psychiatric providers, assisting with appointment preparation, measuring vitals, screening/responding to medication requests/questions, and obtaining/sharing necessary documentation to coordinate services. Provides office support duties, such as answering calls, scheduling appointments, scanning program documents and communicating client needs to respective agency staff members.
Essential Duties & Responsibilities:
Essential Duties & Responsibilities:
-Triages clients for telehealth and in-person psychiatric appointments, measures client’s vitals, attends to client’s needs during appointment as needed/requested, and completes required follow up paperwork, such as prescription coordination, prior authorizations, urine analysis order forms and laboratory orders, for Provider’s signature.
-Prepares client’s record for Provider appointments, including certifying Prescription Drug Monitoring Program data, updating pharmacy/insurance/allergies/contact information, ensuring medication contracts/informed consents/treatment plans are up to date and any changes in medical/psychiatric status are documented in client’s record.
-Documents services provided to each client and provides transcription for Providers as needed. Types medical reports and similar materials (i.e. forms, letters) for Providers. Closes referrals or client records as indicated by Provider or clinic policy.
-Processes prescription refills, and instructs clients/guardians regarding treatment recommendations according to the Provider’s orders. Trouble shoots medication issues from clients, pharmacies, external providers, etc. Educates and distributes educational materials as directed by Provider.
-Performs random and scheduled urine analysis as directed by the Provider.
-Monitors patient appointment attendance and assists with keeping client’s on track with their scheduled appointments and treatment plan goals.
-Answers multi-line telephone, providing information on services, schedules appointments, and links to respective agency staff members.
-Coordinates logistic support to the Department, such as ordering supplies, oversees agency vehicles maintenance/mileage logs, and troubleshoots problems with office equipment. -Coordinates clients needs at reception window, such as obtaining client signatures, scheduling appointments, receiving payment for services and notifying necessary personnel of appointment arrivals.
-Coordinates Family Court Mediation Services, including handling referrals, providing orientation, and communicating progress updates to/from the Family Court Commissioner, coparents, and mediator.
-Attends staff meetings and participates in trainings to improve client care and clinic practices.
-Performs additional duties as assigned to support the Mission, Vision, and Values of Shawano County Department of Human Services.
Work Requirements:
-High School Diploma or equivalent.
-Medical Assistant Certification, Certified Nursing Assistant or related field preferred.
Work Requirements:
-High School Diploma or equivalent.
-Medical Assistant Certification, Certified Nursing Assistant or related field preferred.
Other details
- Pay Type Hourly
- Min Hiring Rate $19.14
- Max Hiring Rate $24.60
- W7327 Anderson Ave, Shawano, WI 54166, USA