PBX Operator FT Nights

About Hilton Head Regional Healthcare 
Hilton Head Regional Healthcare provides comprehensive healthcare to the Lowcountry at four locations including Coastal Carolina Hospital, Hilton Head Hospital, the Bluffton Medical Campus and the Bluffton-Okatie Outpatient Center. Coastal Carolina Hospital (CCH) is a 41-bed acute care hospital located in Hardeeville, S.C., serving the medical and healthcare needs of Jasper and Beaufort counties since November 2004. Hilton Head Hospital (HHH) is a 109-bed acute care  hospital located on Hilton Head Island, S.C. Opened in 1974, HHH serves Hilton Head Island, Bluffton, Okatie and surrounding counties. Learn more about Hilton Head Regional Healthcare at www.hiltonheadregional.com.

About Hilton Head Hospital
Hilton Head Hospital (HHH) is a 109-bed acute care hospital located at 25 Hospital Center Boulevard in Hilton Head Island, SC.  Opened in 1974, HHH serves Hilton Head Island, Bluffton, Okatie and surrounding counties through its care team of over 600 colleagues and over 100 physicians.  The hospital provides a continuum of services through its centers and programs, including a 24-hour emergency department, critical care, cardiac care ranging from minimally invasive to open heart surgery, obstetrics/gynecology, urology, a nationally accredited breast health center, spine care, gastroenterology, surgical services, cardiac and physical rehabilitation, and a 12-bed geriatric psychiatric inpatient unit.  To learn more about Hilton Head Hospital, please visit www.hiltonheadregional.com.

PBX Operator Full Time Nights Position Summary

The PBX Switchboard is a high-volume call center communication hub and central information dissemination point for multiple facilities within Hilton Head Regional Healthcare system (HHRHS). This location serves as the centralized patient information dissemination point. 

PBX Switchboard Operators are responsible for maintaining and controlling the dissemination of patient information. As part of this responsibility, PBX Operators are responsible for maintaining confidentiality of said patient information and complying with HIPAA guidelines.

PBX Switchboard Operators are responsible for hospital-wide overhead paging. They are responsible for enforcing the operations regarding the utilization of said pages in accordance with the policies set forth by Administration. The PBX Operators maintain logs of exceptions to the paging.

This location also serves as the centralized point at Hilton Head Hospital (HHH) for the monitoring of various alarms for several departments including Facilities Management, Blood Bank and Operating Room. This location also serves as the initiation and communication point for all hospital emergency codes including, but not limited to, Code Blue (life-threatening injury or condition), Code Red (fire), Code STEMI and Code Adam Junior (baby abduction). PBX Operators initiate the emergency response, serve as an information dissemination point during the code and dispatch additional personnel and resources as needed. These resources may include but are not limited to local fire departments and local law enforcement. PBX operators maintain logs of all Code Blue and Rapid Responders code situations. 

PBX Operators are responsible for maintaining a daily list of on-call medical staff for various specialties. PBX Operators also maintain a daily on-call list which includes contact information for individuals serving as on-call personnel for areas such as Nursing, Care Management, Clinical Departments and Administration. Additionally, they maintain a list of physicians’ office numbers, a list of physicians’ pagers and also numbers for local emergency and health care-related businesses and organizations (e.g. pharmacies, nursing homes, transport companies, etc.). 

PBX Operators are responsible for maintaining hospital patient safe by coordinating placement and removal of items with Security. PBX performs quarterly audits on contents of safe taking appropriate action to assure valuables are returned to patient or designated representative.

Qualifications

Education:

A high school diploma or GED is preferred. Good organizational skill and the ability to work independently are critical. Due to the nature of the job, independent decision-making skills and appropriate telephone etiquette are crucial. The ability to communicate, both written and verbally, effectively with employees, patients and physicians is a necessity. Must possess basic computer knowledge—familiarity with Word, Windows and Outlook preferred.            

Experience:     

Two years experience in a high volume PBX preferred or comparable customer service experience may be substituted.