Patient Service Representative for East Cooper Bariatrics and General Surgery

Checks in/out patients at time of visit.
 Answers phones in a timely manner and in accordance with company policy.
Schedules patient visits per organizational standards.
 Responsible for obtaining and verifying all demographic and insurance information.
6. Verifies all insurance demographics and coverage by using online, or phone resources of the insurance
company. Position understands that the only acceptable goal is 100% verification of all insurance
demographics and coverage prior to the patient setting foot in our facility.

 Works with the COO regarding patients who have outstanding balances, financial questions, questions
about their account, cost of services, and questions about payment plans. Reminds all patients that
outstanding personal balances must be paid before their visit unless payment arrangements are in effect.
 Obtains copays, deductibles, and coinsurance in accordance with organizational policy. Always provides
patients with a receipt of payment.
Obtains physician referrals and insurance authorizations for patients as needed.
 Processes daily patient charges and payments as necessary.
Produces daily/weekly reports for the COO, such as all upcoming patients successfully & unsuccessfully
scheduled. Reports all no-shows to manager.
 Helps develops office daily protocols.
 Reconciles daily patient activity (payments, appointments, etc.)
 Meets reasonable benchmarks set by COO regarding the error rate found with patient demographics, and
duplicate accounts.
EDUCATION:
• High school diploma or GED required.