IT Operations Manager

Location: Onsite (Austin, TX)

Who Are We?

Powered by technology and compassionate design, Parachute has reimagined the plasma donation experience into one that is easier and friendlier. Using a simple app, our members can book donations and track earnings from the palm of their hand. In using a tech-forward approach, we’re able to offer each member a highly personable and best-in-class experience that’s consistent at each and every visit.

Our vision is to introduce an elevated plasma donation experience that’s grounded in convenience to markets with smaller populations. This model allows us to positively impact the industry supply chain and help patients gain access to the medication they need.

We have grown from 2 to 28 operations in less than three years and plan to continue our rapid expansion. We are looking for people who share in our passion for helping others and are invigorated by the speed at which our start up moves. Come join us as we help the world gain access to more plasma - one donation at a time.

What You’ll Do

As the Information Technology (IT) Operations Manager, you will be responsible for the IT infrastructure services, security, and end-user service support. Your key focuses will be developing processes to ensure a reliable and secure environment and providing top-notch user support.

• Oversee IT infrastructure services, security, and end-user support, ensuring a reliable, secure, and efficient environment.
• Manage Azure AD/Entra ID, O365 (including SharePoint, Teams), network, and VoIP services.
• Lead the implementation of IT security protocols and policies across the organization and monitor to continually improve efficiency.
• Supervise internal IT teams and external service providers, ensuring adherence to SLAs and performance expectations.
• Implement and manage Service Desk operations, including extended hours and weekend coverage.
• Own the IT Vulnerability and Patch Management Program and support risk management efforts.
• Manage the lifecycle of IT hardware and software, ensuring alignment with corporate goals.
• Design, implement, and administer WAN/LAN components, and oversee network security.
• Develop and manage protocols for incident, event, and change management processes.
• Collaborate with HR to ensure efficient employee onboarding and offboarding, managing accounts and equipment provisioning.

Who Are You?

• A strategic leader with experience in IT infrastructure and end-user services.
• A problem-solver with a strong understanding of security protocols and cloud technologies (O365, Azure AD, Entra ID).
• A team player who excels in managing staff performance and external vendor relationships.
• Thrive in a fast-paced, high-growth environment with a strong sense of accountability.
• Customer-focused, adaptable, and committed to maintaining a positive attitude.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication, organizational, and interpersonal skills.

Qualifications

• A bachelor's degree in computer science, information technology, or a related field or equivalent experience.
• Minimum of 5+ years of experience managing IT infrastructure, security, and service support.
• Minimum of 3+ years of leadership experience in an IT management role, including staff supervision.
• Extensive experience with O365, Azure AD/Entra ID, network security, and device management (Windows & Apple OS).
• Hands-on experience with IT security tools, firewalls, and related protocols.

Benefits

• Competitive compensation with bonus potential
• Medical, Dental, and Vision insurance
• Paid time off
• Company paid holidays
• Career growth opportunities

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