Lead Warehouse Operator/Customer Service Support

See yourself at Odyssey.

Join the team as our new Lead Warehouse Operator/Customer Service Support! Shift: Monday - Friday, 7am - 4pm.

Who We Are & Why We’re Hiring

Odyssey Specialized Transport & Warehouse, offers flatbed trucking and warehousing services, respectively. Together, these subdivisions provide a seamless, cost-effective and comprehensive logistics solution for the North American metals industry.

Based in vibrant Cleveland, OH, Odyssey is on a journey to constantly innovate logistics. We’re actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!

Visit us at: www.OdysseyLogistics.com/careers

About the Job:

The position of Warehouse Lead Operator will have primary responsibility to safely manage warehouse and office operations under the direction of the Manager, Warehousing to ensure customer needs and company productivity levels are met through effective leadership of delegated customer service and warehouse personnel. Oversee warehouse operations in the absence of the Manager, Warehousing.

In This Role, You Will:

• Monitor and manage warehouse staff to ensure safe working environment, and productivity requirements are met.
• Ensure safe working conditions in office/ warehouse and adherence to all Federal, State, local, and OSHA regulations including regulations for personal protective equipment.
• Assist in daily warehouse operations including; crane and forklift operation, product inspection, shipping, receiving, storage. Ensuring inventory transactions are accurately completed through scanning procedures.
• As assigned by the Manager, Warehousing, complete customer service and shipping responsibilities:
  • Create customer inventory activity reports 
  • Create and distribute daily warehouse reports of material to ship. 
  • Receive product into inventory; monitor inventory, report inventory levels to customers. 
  • Assess customer needs, answer incoming calls and address complaints 
  • Schedule inbound and outbound truck and rail activities within the system(s). 
  • Verify and confirm pick up and/or delivery of customer product. 
• Track, record, monitor maintenance and inspections of operating equipment to ensure safety and compliance.
• Partner with the Manager, Warehousing to ensure all personnel are adequately trained for positions, are familiar with safety regulations, have appropriate personal protective gear, and are cross trained with peers.
• Partner with the Manager, Warehousing to wet clear objectives and provide regular feedback in accordance with company policy.
• Partner with the Manager, Warehousing, to periodically audit warehouse procedures and make necessary changes to ensure work instructions comply with warehouse activities, objectives, and safety requirements.
• Follow company guidelines and procedures for the safe loading and unloading material.
• Pull work orders, receive and ship product through inbound/outbound scan process
• Inspect material and make notations of any exceptions and or damages for all inbound and outbound shipments.
• Organize material and manage inventory accuracy within the warehouse.
• Document and communication to management all incident, accidents, claims, employee disciplinary and performance issues in accordance to regulations and company policy.
• Communicate with truck drivers.
• Ensure equipment is not overloaded and follows federal guidelines.
• Evaluate and recommend processes and procedures to ensure quality of service.
• Ensure inventory and material is stored safely and blocked properly.
• Ensure work environment and areas are clean.
• Complete daily paperwork and record data.
• Participate in meetings, and on committees as instructed or needed.
• Participate in cross training, development programs and obtain any certifications as need or requested by management.
• Back up for Superintendent during vacation, sickness, or as requested.
• Participate in company training programs, safety events, company functions and meetings when requested.
• ALL OTHER DUTIES AND PROJECTS AS ASSIGNED.

Qualifications

We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!

Required:

• High School Diploma or GED equivalent is required.

• A minimum of 2-3 years of experience in a similar role and environment is required.
• Experience with forklifts, over-head cranes, metal cutting devices, and hand held RFID scanners is required.

• Microsoft Office literate with ability to type a minimum of 35 words per minute.
• Previous experience with AS400 systems and OSHA regulations is preferred.

Location: This is an in-office role based in Cleveland, OH.

We offer a generous compensation and benefits package including:

• Choice of medical plans with FSA, HRA and HSA options;
• Company-paid dental and life/disability Plans; 
• 401K with company match;
• Preferred vendor discounts;
• Competitive Paid Time Off.

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.