Collections Specialist

See yourself at Odyssey.

Join the team as our new Collections Specialist!

Who We Are & Why We’re Hiring

Odyssey Logistics & Technology Corporation (Odyssey) is a global logistics provider. Our adaptive approach to solving modern logistics challenges differentiates us in the markets we serve. Odyssey Logistics & Technology’s specialized multimodal expertise is the strategic foundation that provides clients with a full-service offering across our four operating divisions including intermodal, freight forwarding, transport & warehousing, and managed services.

Odyssey’s multimodal services offer cost-effective, end-to-end freight solutions equipped to deliver on evolving customer requirements.  Combined, Odyssey delivers innovative, high-value logistics services & technology solutions to support diverse customer requirements. In addition to being certified by the American Chemistry Council as a Responsible Care® partner company we consistently exceed customer expectations by integrating analytics, carrier relationships, specialized assets, sustainability strategies and deep international expertise. Our unique approach ensures that customer shipments keep moving at full speed, even in the face of ever-changing market headwinds.

Based in vibrant Charlotte, NC Odyssey is on a journey to constantly innovate logistics. We’re actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!

Visit us at: www.OdysseyLogistics.com/careers

About the Job:

As a Collections Specialist, you will play a crucial role in the financial management and debt recovery process for our organization. You will be responsible for analyzing and managing accounts receivables for various business units, ensuring timely payments, and minimizing bad debt losses. This position offers an excellent opportunity for individuals to work cross functionally across the organization. Additionally, Collections is a vital link between the finance department and the organization's customers. You will help ensure that the company's cash flow remains healthy by minimizing overdue accounts while maintaining positive relationships with customers.

In This Role, You Will:    

• Establish relationships with customer A/P representatives to gain an understanding of their requirements to pay and terms of payment. Provide excellent customer service and address customer inquiries promptly and professionally
• Navigate collection software to monitor accounts receivable to identify overdue accounts
• Analyze aging reports to identify accounts with outstanding, past due amounts.
• Contact customers to obtain payment information.  Ensure customer has the invoices and all required documentation for payment. Prepare and send customer statements on a regular basis, depending on delinquency.
• Document and resolve disputed invoices, work with & make recommendations to billing/ pricing/ other departments concerning invoice adjustments.
• Work with the cash team to ensure timely application of all monies received.
• Communicate with internal departments to research charges for validity.  Send revised invoices to customers as necessary.
• All other duties and projects as assigned.

Qualifications

We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!

Required:

• Minimum High school diploma or GED equivalent is required.
• An Associate degree in accounting or related field is preferred.
• Previous experience in credit and collections, accounts receivable, or a related financial role
• A minimum of two years of experience in a similar is role is required.
• Excellent communication skills (both verbal and written)
• Strong computer skills. Experience using High Radius Collections is a plus.
• Proficient in Microsoft Office Suite, including Word, and Excel.
• Able to work independently and identify and solve problems.

Location: This is an in-office role in Charlotte, NC with a hybrid schedule.

We offer a generous compensation and benefits package including:

• Choice of medical plans with FSA, HRA and HSA options
• Company-paid dental and life/disability Plans
• 401K with company match
• Preferred vendor discounts
• Competitive Paid Time Off

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.