Kenya | Wellness Coordinator | NBO

We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands.  Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real ‘Majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile – all pulling together as One Team. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

Key Responsibilities

•  Implement relevant tools for occupational health management focusing on mental health and resiliency in cooperation with local stakeholders.
• Lead local research on people's well-being and ensure that employee engagement measures are well organized.
• Develop and optimize strategies on health-related issues, such as measurability of health & wellbeing (key performance indicators), mental health or organizational resilience.
• Align on-site initiatives with the wellbeing programs of our clients.
• Report on mental health and resilience topics at regular business meetings.
• Directly mentor and lead the resiliency coaches at the Nairobi site.
• Support and manage our ’Feel Good Program.’
• Create an atmosphere in which managers and the Wellbeing & Resiliency team work well together for the benefit of all employees.

Job Requirements

• 3 - 5 years of work experience in Operations or HR/ EAP (Employee Assistance Programme/Employee Wellness programme) with a focus on health and well-being.
• A degree in HR, psychology, occupational health, or a comparable field of study.
• Leadership experience.
• Particularly good knowledge of English (company language at the site is English).
• Experience in the BPO (Business Process Outsourcing) industry and in project management is desirable.
• A strong talent for organizing and coordinating and mediating between stakeholders.
• Empathic personality with the ability to understand and reflect on the feelings of others.
• The drive to accomplish goals and combine multiple objectives as a personal ambition.
• The ability to think outside of set paths and find different solutions to different situations.

This role will be based in Nairobi