A21-261_IT User Support Specialist - Intern

Job Title

IT User Support Specialist - Intern

Location

India

Job Purpose

First line of IT support for all internal end users

Key Responsibilities

Provide world class support to our inhouse end users and field personnel on a variety of issues and ensure the continuity of the computer services throughout the company. Responsible for departmental helpdesk processes and standards. Provide telephone and desk support for all software programs, applications and hardware support, build and upgrade PC's, set up new users with network access, as well as resolve issues involving viruses, email, security, connectivity, and computer performance.

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

Qualifications

· A college degree with a technical training background with an A+ certification, MCP, equivalent certification, or 5 years of on the job experience

Other Responsibilities

Occasional travel may be required.

Interfaces

All internal IT groups, along with all business units

Skills and Knowledge Required

· Process oriented with the ability to lead, follow through on projects, tasks, and reporting.

· In-depth understanding of the latest Windows Operating Systems, Office 365 and underlying applications

· In-depth PC hardware, installation/troubleshooting techniques and extensive peripheral device knowledge including iPhone/Android devices, Printers, Lenovo and Dell computer hardware

· Experience with InTune configuration and management

· Basic network troubleshooting skills

· Maintain Help Desk tickets and routing to appropriate responsibility

· In-depth working knowledge of Microsoft Windows, Windows 7 and Windows 10

· Knowledge of telecommunication skills; both telephony and mobile devices

· Excellent end user communication skills

· SCCM configuration and management experience (preferred)

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Kofax, Inc. is an Equal Opportunity Employer M/F/Disability/Vets