YMCA in Westfield - NOW HIRING - Member Services Representative

Welcome to the YMCA of Greater Indianapolis! There has never been a better time to join the YMCA of Greater Indianapolis! Our employees enjoy a diverse & inclusive environment and the opportunity to do cause-driven work to impact our communities through Youth Development, Healthy Living & Social Responsibility. If you are interested and have the skills and desire to make a difference, please continue by completing our online application. Thank you for your interest in our Y!

Make a Lasting Impact!

Are you ready to work, grow, and truly make a difference in your community?

The YMCA of Greater Indianapolis is excited to announce the grand opening of our brand-new facility in Westfield this January 2025, and we’re looking for passionate individuals to join our team in Part-Time positions!

Why Choose the Y?

We’ve got awesome perks to support your work-life balance and professional growth:

• Free YMCA Membership: Stay active and enjoy everything our facilities have to offer.
• Flexible Schedules: Work hours that fit around your life, whether you’re a student, athlete, or just love having options.
• Childcare While You Work: Complimentary childcare for up to 20 hours a week—perfect if you’re balancing responsibilities.
• Career Training: Get free certifications relevant to your role and build your resume.
• Financial Benefits: Access retirement plans, discounts from vendors, and our Employee Assistance Program.
• Fun Environment: Work with a team that values growth, camaraderie, and community impact.

Available Shifts

We are currently seeking individuals for the following shifts:

• Weekend
• Weekday
• Evenings

POSITION SUMMARY

The primary function of this position is to provide excellent member services.

MINIMUM QUALIFICATIONS

· At least 16 years of age

· High school diploma or equivalent preferred

· Basic member service skills and telephone etiquette

· Data entry skills and basic computer proficiency using standard word processing

· Ability to learn and use YMCA software programs

· Math and calculator proficiency

· Knowledge of filing and basic office procedures and the ability to use the copier and fax machine

· Obtain and maintain required training (refer to YMCA Training Plan) and demonstrate YMCA Leadership Competencies for the Member Services Representative I position.

ESSENTIAL FUNCTIONS

1. Provide safe environment for all participants, volunteers and staff and may aid staff and members during emergencies.

2. Greet members with a smile and represent the four core values of respect, responsibility, honesty and caring.

3. Process program registrations, payments and credit requests for members and participants.

4. May assist with giving presentations to prospective members.

5. May process memberships (paperwork and postings).

6. May create membership photo IDs and issue temporary cards as needed.

7. May make wellness and massage appointments.

8. Answer phone calls and give accurate information regarding the Branch programs and/or membership.

9. Check opening and closing cash drawer for proper amount and denominations.

10. May balance funds and receipts after each shift.

11. Document any concerns voiced by members.

It is the policy of the YMCA of Greater Indianapolis to provide equal employment opportunity to employees and candidates for employment. Accordingly, there shall be no discrimination against any employee or candidate for employment due to race, color, religious creed, sex, national origin, age, citizenship, disability or against disabled veterans and veterans of the Vietnam era. This policy is applicable to the policies governing recruitment, hiring and placement, promotion, training, compensation, employment environment, and separation or termination.

Compliance with this policy is the personal responsibility of all personnel, especially those whose duties are related to the hiring of new employees and the status or tenure of current employees. Further, as an Equal Opportunity Employer, the company will cooperate fully in the implementation of applicable laws and executive orders.