Security Operations Specialist

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at www.crisis24.garda.com

Who We Are Looking For

The Security Operations Specialist is responsible for general and emergency assistance to a worldwide client base utilizing the operations protocols and other client focused procedures. In this role, you will hone your skills to a better understanding of global security, guiding clients through a multifaceted and challenging landscape. 

You will serve as a team member in a Crisis24 Global Operations Centres which serves as the heart for the delivery of operational tasks in support of our global clients. . The position is ideal for someone with a passion for security and risk management while bringing valuable skills and experience.

Central to the role is the ability to work clearly and calmly under pressure,  working effectively in a global team to deliver solutions in real time in combination with being able to run routine daily tasks with focus and accuracy.   

Duties & Responsibilities

• Support the research and assessment of a threat environment for proposed task/travel, using a range of privileged and open-source platforms/research networks.
• Support the research and delivery of pre-travel briefings and presentations to a range of travellers (including deploying expats, academia, NGOs, corporate travellers, C-suite, etc.).
• Monitor requests and supply the content to global travel security requests from deployed personnel, in-country travellers, clients, and on-the-ground security teams.
• Utilising open-source intelligence, proactively monitor the security situation in locations where assets are located and conduct regular checks to confirm the well-being of personnel.
• Support security response contingency planning.
• Utilise tracking platforms to monitor events and action at risk notifications.
• Respond to Special Risk (Kidnap, Ransom & Extortion) calls, gathering the key information and quickly escalating internally to the specialist department.
• Support the coordination and communication of security, evacuation, and emergency tasks.
• Support the compilation of post operational reports for internal (lessons identified & learnt) and external (marketing & case study) purposes.
• Follow and adhere to Crisis24 security, response & client standard operating procedures.
• Retain and understand a familiarisation of Crisis24 services.
• Provide day to day support and guidance to new front-line staff and Security Specialists, ensuring consistency, competence & efficiency in security related response handling and operational tasks.
• Strive to deliver the highest standards of service to customers.
• Support the training, coaching, and mentoring of new starters.

Skills and Experience

• Effective presentation, interpersonal, written, and verbal communication skills; must be able to brief personnel in distress, internal & external stakeholders, and senior business leaders.
• Reliable team player with ability to carry additional responsibilities calmly and professionally.
• Ability to work with minimal supervision and self-motivate.
• Ability to research, digest, and evaluate various sources and associated information topics.
• Capable of quickly assessing a situation and take a decision based on a clear and definable rationale, taking responsibility for the outcome.
• Strong time management skills with the ability to coordinate and prioritise tasks with competing timelines in a fast-moving environment.
• Ability to handle stressful situations and adapt to rapidly changing operational requirements.
• Excellent computer skills with proficiency in MS Office and an aptitude to learn new, applications and systems.
• Higher education qualification in a related field is an advantage, but not essential.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.