GSOC Analyst

Provide exceptional customer service via email, real-time messaging applications, and phone calls. 

Monitor and respond to a large volume of emails, messages, and posts. 

Handle a wide variety of administration duties. 

Effectively and calmly manage communications of all kinds with people experiencing distressing and potentially life-threatening emergencies. 

Write incident reports in the assigned format ensuring they are sent with correct grammar and spelling to provide situational awareness and communicate risks to the leadership. 

Collect, evaluate, and disseminate intelligence to support action plans based on credibility and likelihood. 

Assist in the planning and execution of risk assessment projects. 

Contribute to procedures and processes to standardize and enhance risk management. 

Work with the company’s various departments to assist the Management in understanding and implementing procedures and policies. 

Provide emergency and non-emergency security system monitoring, event dispatch, and emergency notification services. 

Process and maintain a wide variety of SOPs (Standard Operating Procedures), ERPs (Emergency Response Plans), documents, files, logs, reports, and forms. 

Analyze information using multiple external sources to identify and prevent potential threats or risks affecting company assets. 

GSOC or security operations experience: 1 year – Preferred 

Possess a 4-year degree in a related field or have equivalent work or military experience in security operations or in a GSOC/SOC/GOC 

Have an interest or direct experience in executive protection, security operations, critical incident management, or corporate security. 

Be well-versed in current technologies and open-source search methodologies. 

Be a competent user of Microsoft Suite and Google Suite. 

Be able to use multiple systems simultaneously whilst working at a fast pace. 

Be able to communicate effectively, both verbally and in writing. 

Be able to maintain a professional demeanor during stressful situations. 

Be able to quickly adapt and excel in dynamic situations. 

Have excellent organizational and time management skills. 

Have a demonstrated history of effective conflict resolution skills. 

Maintain composure in dealing with authorities, executives, clients, staff, and occasionally the public. 

Be able to attend infrequent training events and meetings that fall outside normal working hours. 

Be fully flexible to work 12-hour shifts both days and nights, including weekends and holidays. 

Pass pre-employment background investigation.  

Participation in random drug screenings. 

Willing to be evaluated for writing and software proficiency. 

With or without reasonable accommodation, the physical and mental capacity to effectively perform all essential functions is required. 

Must undergo and meet company standards for background and reference checks. 

Exposure to sensitive and confidential information. 

Regular computer usage. 

Ability to handle multiple tasks concurrently. 

Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment. 

Frequent sitting and/or standing.