IT Support Intern - NJ

While providing integrity to the casino and gambling industry for over 35 years, GLI has established an incomparable team of professionals. Join a global market leader in the gambling industry while gaining valuable experience to support a fast-paced, collaborative team. 

Who We Are…

We work with manufacturers to test land-based and online electronic gaming equipment for the gambling industry to ensure they are working in compliance with the regulations set by government entities.  This includes slot machines, igaming, sports betting, lottery, bingo, keno, and many other products. We have been in the gaming industry for over 30 years but pride ourselves on looking forward. GLI is on the cutting edge of casino gaming technology and regulation, guiding clients through a dynamic, ever-changing landscape. We offer the stability of a global leader to our clients and employees worldwide.

Why You Should Work Here…

An internship with GLI opens new pathways to success. As a worldwide market leader, we offer stability, along with a commitment to fostering your unique talents, allowing you to grow from entry-level to an expert in the field. Our many talented employees are the key to our success as a market leader. In addition to competitive salaries and the opportunity to engage with team members around the globe, we consistently invest in and support employee development so that you can continue to grow and succeed as you reach your full potential.

What You Will Accomplish Here…

The Global IT Support staff within the Global Service Desk team are responsible for ensuring that courteous and professional IT end user support is delivered to all employees and clients, assisting other offices, and working on global projects. The Global Service Desk provides ticket triage on all IT tickets, serves as the front line of the IT department, and is responsible for all end user desktop software and hardware, with a commitment to excellent customer service.

Over the course of a 10–12-week Summer internship beginning in the Summer of 2025, you will focus on the following:

• Responds to all issues in the IT ticket tracking system in a timely fashion and with appropriate documentation
• Corrects end user issues and escalates issues that cannot be corrected in a timely fashion
• Maintains records, logs and reports of end-user assistance and troubleshooting requests
• Provides hands on training, training materials and documentation for IT applications and/or equipment to employees, when necessary
• Maintains confidentiality with regard to the information being processed, stored or accessed
• Responsible for upholding network security measures set by Company policies
• Performs inventory, asset management, and auditing functions
• Performs other duties as assigned

Education, Experience, and Skills:

• Currently an enrolled student attending a college or university with an expected graduation date between August 2025 – August 2026.
• A working knowledge of Microsoft Office software, including but not limited to Word, Excel, PowerPoint, Outlook, and Teams, is required
• Must have a commitment to excellent customer service
• Must have the ability to handle and organize multiple competing projects and deadlines
• Must demonstrate a high degree of attention to quality and attention to detail
• Must have the ability to communicate, both orally and in writing, with internal and external parties
• Must have the ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position.

Location: This is an in-person, full-time position based out of our Lakewood, NJ Office

Schedule: Normal hours are Monday through Friday, 40 hours per week.

Salary: $20 h/r 

Travel: Minimal to no travel is expected for this position.

Benefits:

• Paid Holidays
• Mental Health Benefits through our Employee Assistance Program
• Over 7,000 Online Skillsoft Courses, at no cost to the employee
• Smart Casual Dress Code
• Weekly Summer Perks
• On Site Fitness Center

Gaming Laboratories International (GLI) is a gaming services company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.
 

This job description should not be interpreted as all-inclusive; it is intended to identify the major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related tasks and responsibilities than those stated above.

GLI is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.